Library Assistant

Adecco; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading employment agency is looking for a Library Assistant in Holborn, London. This full-time temporary position involves responding to user queries and enhancing their library experience. Ideal candidates are enthusiastic, proactive, and detail-oriented, eager to contribute to a vibrant library community. Pay is £17.76 per hour.

Qualifications

• Enthusiastic about helping others and providing excellent customer service.
• Proactive in seeking opportunities to assist Library users.
• Detail-oriented and capable of managing multiple enquiries efficiently.
• Great communicator, whether in person, over the phone, or via digital platforms.

Responsibilities

• Respond to queries via email, chat, phone, and in-person.
• Welcome visitors and guide them in using services and facilities.
• Address user issues related to Library services and liaise with maintenance.

Skills

Customer service

Problem-solving

Communication

Detail-oriented

Job description

Overview

Join Our Team as a Library Assistant! Are you passionate about education and eager to help others? We are looking for a cheerful and proactive Library Assistant to join our Enquiry Services team in Holborn, London. This temporary full-time position offers an exciting opportunity to make a difference in our vibrant Library community.

Position Details

• Contract Type: Temporary (2 months with potential for extension)
• Location: Holborn, London (6-minute walk from Holborn station)
• Hours: Full-time, office-based
• Pay: £17.76 per hour

Responsibilities

• Enquiry Services: Responding daily to queries via email, chat, phone, and in-person; keeping track of enquiry statistics to improve services.
• User Engagement: Welcoming visitors and guiding them in using services and facilities; roaming the Library to assist users; helping with study space bookings and ensuring a quiet environment.
• Problem Solving: Addressing user issues related to Library services and facilities; liaising with the Estates team for maintenance concerns; assisting with upkeep of self-service machines and troubleshooting basic technical issues.

Who You Are

• Enthusiastic about helping others and providing excellent customer service.
• Proactive in seeking opportunities to assist Library users.
• Detail-oriented and capable of managing multiple enquiries efficiently.
• Great communicator, whether in person, over the phone, or via digital platforms.

Why Join Us

• Be part of a dynamic and supportive team dedicated to enriching the learning experience of our Library users.
• Gain valuable experience in an educational environment while enhancing communication and problem-solving skills.
• Enjoy a lively workplace atmosphere where your contributions are valued.

How to Apply

If you are ready to embark on this exciting journey with us and make a positive impact in our Library, we want to hear from you!

Apply today by submitting your CV and a brief cover letter outlining your relevant experience.

Equal Opportunities and Accessibility

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.