Library Assistant

Hertfordshire County Council; England; On-site; GBP 24,000 - 25,000; Full time

Job summary

Hertfordshire County Council is seeking a Library Assistant to join their team. This role involves promoting library resources, delivering events, and providing excellent customer service. The successful candidate will work in a community-focused environment, helping to enrich lives through access to information and digital technology.

Benefits

Disability Confident employer

Guaranteed interview for applicants with disabilities

Qualifications

• High-standard customer service experience is essential.
• Strong communication skills required.
• Good time management and organizational skills necessary.

Responsibilities

• Promote and support the use of library resources.
• Deliver library activities and events.
• Assist customers in finding information.

Skills

Customer service

Communication

Time management

Organizational skills

ICT skills

Tools

Microsoft Office

Job description

Job Title: Library Assistant

Starting Salary: £24,404 with the opportunity to progress to £24,790 per annum (pro rata for part-time)

Hours: up to 37 hours per week

Location: Hertfordshire

Contract Type: Permanent

Directorate: Resources

About The Team

Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a new career? Then apply for a job with Hertfordshire Libraries. We have several Library Assistant roles across libraries in Hertfordshire. One of these roles could be for you!

Hertfordshire’s libraries are more than collections of books; they are community hubs, access points for digital technology, and gateways to reading, information, and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries aims to help people live better lives for longer. Therefore, Library Assistants need to be passionate about proactively supporting people of all ages and backgrounds.

About The Role

Library Assistant roles involve a variety of activities, including:

1. Promoting and supporting the use of library resources and assisting customers in finding information.
2. Delivering library activities and events, and supporting the Library Manager in daily operations.
3. Helping deliver services specific to each library, such as assisting with CreatorSpace resources like 3D printers and virtual reality devices.
4. Making a positive difference to people's lives.

About You

We seek friendly, confident, outgoing, reliable, and flexible team players willing to engage with our full range of services and events.

Essential skills and experience include:

• High-standard customer service experience
• Strong communication skills
• Good time management and organizational skills
• ICT skills, including Microsoft Office, Internet, and other digital resources
• Ability to work collaboratively in a team

Desirable skills and experience include:

• Experience meeting KPIs and targets
• Promoting events and services
• Problem-solving skills
• Supporting public queries and ICT use
• Knowledge of Library Services

We welcome applications from candidates with UK right-to-work documentation. Sponsorship is not available for this role.

Vacancies

Roles are available at:

• Royston Library SG8 9JN (21 hours): A large Tier 2 library offering various community activities and digital sessions.
• Berkhamsted Library HP4 (6.75 hours): Offers events for children and adults, including storytimes, Lego clubs, and IT sessions. Responsibilities include opening/closing the library and training staff.

Please ensure you can work the hours listed before applying.

Additional Information

For more details, contact the Libraries Customer Service Centre at 03001234049. Interviews are scheduled as applications are received, and the role may be filled before the application deadline.

To apply, upload your most recent CV and include examples demonstrating your skills and experience relevant to the role. You may also add a short cover letter.

This position is open to secondments. If applicable, complete the Secondment Form with your application.

Other Benefits

We are a Disability Confident employer and guarantee an interview to applicants with disabilities who meet minimum criteria. Fluency in spoken English is essential, and further legal details are available online.

Watch our 'Why Hertfordshire' video to learn more about working with us.