Library and Customer Assistant - WMF3046e

Westmorland and Furness Council; Alston; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government council is seeking a motivated individual for a part-time customer service role at the Alston Tourist Information Centre and Library. The position involves providing information, assisting with enquiries, and supporting community events. Ideal candidates will have strong customer service skills and enjoy working with the public. This role offers a chance to make a significant impact in your community.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts

Qualifications

• Experience in delivering excellent customer service.
• Ability to deal effectively with IT inquiries.
• Positive outlook towards service development and change.

Responsibilities

• Be the first point of contact for customers.
• Provide information and answer customer inquiries.
• Support events and activities for all ages.

Skills

Customer service skills

Effective communication

Teamwork

Job description

We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for 22 hours a week post to join the team at Alston Tourist Information Centre and Library (Local Link).

Alston Local Links operate differing Summer and Winter opening hoursand the post will involve working every Monday, Friday and Saturday (9-5) during the summer and then Monday, Friday and Saturday (9am-3pm or 10am-2.30pm) plus one additional day (to be decided) to make the hours up to 22 per week. Summer opening hours run from Easter to October half term and Winter opening hours to run from the end of October to the beginning of Easter.

The role is extremely varied and requires individuals to:

• Be the first point of contact for customers.
• Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
• Carry out general library duties, help with the security of buildings and basic health and safety tasks.
• Support a wide range of events and activities for all ages.
• Work as part of a team with the Customers Services staff at Alston Local link and supporting the Tourist Information Centre function there alongside the library.

Who we are looking for…

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.

Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?

Does this sound like you? If so, we want to hear from you.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 3rd August 2025

To apply please click theApply Nowlink below.