Library and Customer Assistant - WMF3038e

Westmorland and Furness Council; Penrith; On-site; GBP 10,000 - 40,000; Full time

Job summary

Westmorland and Furness Council is seeking two energetic individuals for zero hours positions at Penrith Library. Candidates should possess excellent customer service skills and a desire to support community events. The role is dynamic, with responsibilities including customer support, library duties, and teamwork.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts

Qualifications

• Experience in delivering excellent customer service.
• Effective communication skills.
• Enjoy working as part of a team.

Responsibilities

• Be the first point of contact for customers.
• Provide information and deal effectively with customer enquiries.
• Support a wide range of events and activities.

Skills

Customer service

Communication

Teamwork

Positivity

Job description

Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?

We are seeking to recruit two energetic and highly motivated individuals,with great customer service skills, for two zero hours posts to support our hard working team in Penrith Library

The role is extremely varied and requires individuals to:

• Be the first point of contact for customers.
• Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
• Carry out general library duties, help with the security of buildings and basic health and safety tasks.
• Support a wide range of events and activities for all ages.
• Work as part of a team.

Who we are looking for…

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 27th July 2025

To apply please click theApply Nowlink below.