Library and Community Access Worker

We are looking for someone who is passionate about libraries and the communities they serve. Library and Community Access Workers assist in the delivery of front of house and behind the scenes tasks. Supporting customers with library related queries, offering a wide range of information and signposting, completing admin tasks and delivering library interventions to children, young people and adults.

Who you are…

• Educated to GCSE level Maths and English
• Relevant experience of library, information delivery, or customer care service delivery with service users, in a community context.
• Knowledge of Internet, Microsoft Windows, Outlook, Word, Excel and Access

About the Role…..

As the Library and Community Access Worker you will:

• Undertake back-office duties, checking delivery notes, bills, records and raising queries and to undertake physical work, including shelving books, packing and unpacking stock, stock editing and repairs, locking and unlocking buildings.
• Work directly with customers to engage and interest them in developing their reading and learning and IT skills, across all libraries and in outreach locations (in Rutland).
• Deal with customers' membership and enquiries on a wide range of issues, signposting appropriately.
• Assist the Library Practitioners and Team Leader, to develop and maintain a digital and virtual offer, using engaging displays, websites, and social media, which supports inclusive access to advice and information, to self-refer to relevant services, and creates innovative ways for service users to receive a range of services, such as library services, wellbeing, and activity programmes.
• Use a data system which will provide a range of information.

The Library and Community Access Worker Interviews will be held face to face on 01 May 2025. Please be advised this could be subject to change, in which case we will give appropriate notice.

We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you’re interested in this role, we strongly encourage you to apply without delay.

Our offer to you:

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.

Find out more:

To learn more about working with us visit https://jobs.rutland.gov.uk or if you have any queries about this role please contact Donna Cartmell-Fry on 01572 827361 or DCartmell-Fry@rutland.gov.uk

How to apply:

Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don’t have an account, you will be guided through the set up process. Access to an account is necessary, as all updates regarding your application will be sent via the JGP site to the email you have used to register.

If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.