Libraries - Specialist Customer Services Representative

Cheshire West and Chester; Winsford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading council seeks a Libraries Specialist Customer Services Representative for Winsford Library. The successful candidate will assist customers, operate library management systems, and participate in activities to promote library services. This 20.25 hour temporary position offers an engaging opportunity to enhance community library engagement.

Qualifications

• Excellent communication skills are essential.
• Ability to develop positive working relationships.
• Energy and enthusiasm to deliver library services.

Responsibilities

• Assist customers with queries and provide digital support.
• Operate library management systems and process library stock.
• Encourage library use and promote reading activities.

Skills

Communication

Teamwork

Customer Service

Job description

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Libraries – Specialist Customer Services Representative

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service.You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruita Libraries Specialist Customer Services Representative to fill a position at Winsford Library.

This is a 20.25 hour temporary six month position. The hours and pattern of hours are subject to change pending a review.

For more information please contact Joey Leveuf. [e-mail]

Week 1	Week 2	Average
Mon	9.30-7	OFF
Tues	9-1	OFF
Wed	OFF	OFF
Thurs	9-5	9-5
Fri	12-5	12-5
Sat	OFF	9-1
Hours	24.5	16	20.25 hours

We currently have vacancies at other libraries. They can be viewed atCurrent Vacancies