Liaison Service Manager

NHS; London Borough of Islington; On-site; GBP 61,000 - 69,000; Full time

Job summary

An NHS Trust in London is seeking a dynamic service manager for the Mental Health Liaison Services. The role involves operational leadership across multiple hospitals, ensuring high-quality patient care and effective team management, while also supporting service improvement initiatives within mental health care.

Benefits

NHS Discounts

Generous annual leave

NHS pension scheme

Flexible working initiatives

Supportive work environment

Qualifications

• Educated to degree level in health/social care related subject.
• Professional registration required.
• Recognized managerial/leadership qualification required.

Responsibilities

• Ensure timely and effective assessment and interventions for service users.
• Lead governance processes across multiple sites.
• Manage patient flow and oversee service delivery quality.

Skills

Verbal communication

Written communication

Problem-solving

Negotiation

Team leadership

Education

Degree in health/social care

RGN

AMHP

Managerial/leadership qualification

Job description

We are seeking a dynamic, forward thinking and compassionate service manager to provide operational and managerial leadership to the Mental Health Liaison Services at the Royal Free, Whittington and University College London Hospitals.

The post holder will work collaboratively with the Mental Health Crisis Assessment Service Manager, to ensure timely and effective assessment and interventions for all service users referred via Acute Trusts .

The Service Manager will be responsible for ensuring the delivery of high quality services across the three sites and building and maintaining positive relationships with acute trust colleagues.

Main duties of the job

To ensure effective service delivery of safe, timely and high-quality assessment, treatment and interventions for all patients referred to the services by acute trusts.

Develops and sustains effective and positive working relationship with acute trust leads.

To ensure that services achieved Key Performance indicators as agreed on an ongoing basis.

To ensure audit processes are in place to monitor the quality of assessments and interventions.

To ensure effective management of patient flow within the three acute sites, including timely escalation to both internal and external patient flow leads.

To lead on governance processes across the three sites, in collaboration with acute leads where indicated.

Deputise for Head of Service as required, including attendance and representation at meetings.

To provide effective leadership, supervision and appraisal to the Liaison Team Managers to ensure effective operational ruining of services

To ensure that incidents are reported in a timely manner to Head of Service and the Divisional Associate Director of Nursing.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

The post holder will be aligned with our Values:

• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Job responsibilities

Please see attached Job Description and Person Specification for full essential and desirable role requirements.

Person Specification

Educational Qualifications

• Professional registration
• Educated to degree level in health/social care related subject
• RGN
• AMHP
• Recognised managerial/leadership qualification

Experience

• Significant management experience within crisis and emergency care pathways
• Significant clinical experience within crisis and emergency settings
• Leading teams through CQC inspection and or PLAN accreditation
• Experience of successful implementation of change management
• Experience of managing a mental health liaison team
• Working with external stakeholders

Abilites and skills

• High levels of verbal and written communication skills
• Able to chair meetings and develop minutes and action plans
• Able to offer clinical advice in complex cases
• Support managers with complex HR cases with positive outcomes
• High level problem-solving and negotiation Skills
• Ability to multi task and work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£61,927 to £68,676 a yearper annum Inclu HCAS