LFF Visitor Services Assistant

BFI; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

The BFI is seeking Visitor Services Assistants to ensure an excellent welcome to visitors at the BFI Southbank complex. This role involves ticket sales, customer service, and maintaining high standards of safety and comfort. With flexible hours available, candidates should have prior experience in a public-facing role and strong communication skills.

Benefits

Free tickets to BFI events

Discounts at BFI Filmstore and BFI Bar and Kitchen

Qualifications

• Previous experience in a similar public or commercial venue.
• Proactive and customer-focused.
• Ability to deal with a variety of people.

Responsibilities

• Sell tickets and memberships, check tickets.
• Control entry to the film theatres ensuring safety and comfort.
• Provide a first-class welcome to all visitors.

Skills

Customer Focused

Communication

Presentation Skills

Job description

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Visitor Services Assistants at the BFI provide a first class welcome to all visitors to the BFI Southbank complex, including our cinemas, studio, Mediatheque and other spaces.

You will sell tickets and memberships, check tickets and control entry to the Film Theatres whilst ensuring that safety, security and comfort are at excellent standards at all times.

To be successful in this role you must:

• Have previous experience in a similar public or commercial venue
• Be proactive and customer focused, with excellent communication and presentation skills and the ability to deal with a variety of people.
• Be available between 01 September and 19 October 2025.

These roles will be based primarily at BFI Southbank and involve weekend and evening working on a rota basis. Our benefits include free tickets to BFI events plus discounts at the BFI Filmstore and BFI Bar and Kitchen and BFI Riverfront at BFI Southbank.

For more information on the role or to apply, please click the links to the left.

There are full and part-time hours available for Front of House and in the Box Office. Please indicate your preference on your application form.

Please note that Box Office contracts will start on 01 September 2025, Front of House contracts will start on 22nd September 2025.

Apply online