Levy Operations Team Leader

TN United Kingdom; King's Lynn; Hybrid; GBP 41,000; Full time

Job summary

An established industry player is looking for a dynamic Levy Operations Team Leader to manage its operations in King's Lynn. This full-time role offers a competitive salary and hybrid working arrangements. You will lead a dedicated team, ensuring efficient processing and exceptional customer service while fostering a culture of professional development and continuous improvement. With a focus on fairness and inclusion, this position is perfect for a self-starter who thrives in a collaborative environment. Join a company that values your contributions and offers a range of benefits, including generous holiday and flexible working options.

Benefits

33 days holiday

Flexible benefits

Pension scheme

Recognition awards

Employee assistance programs

Qualifications

• Experience managing operational or customer service teams.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and supervise the operational delivery team.
• Serve as the first point of contact for customer queries and complaints.

Skills

Leadership Skills

Customer Service Management

Communication Skills

Operational Delivery Processes

Education

Experience in Operational Management

Experience in Continuous Improvement

Job description

Job Description

The CITB is seeking a Levy Operations Team Leader based in King's Lynn, United Kingdom. This is a full-time, permanent role with a target salary of £41,000, located at Bircham Newton with hybrid working arrangements.

About CITB

CITB is the industry training board for the construction sector across England, Scotland, and Wales. We focus on attracting talent and supporting skills development within the construction industry, aiming to build a diverse and inclusive workforce.

Role Overview

We are looking for a self-starter with strong leadership skills to manage and oversee the daily operations of the Levy/Finance team, ensuring accurate and efficient processing while delivering excellent customer service.

Key Responsibilities

1. Manage and supervise the operational delivery team.
2. Serve as the first point of contact for customer queries and complaints.
3. Monitor performance against targets and implement improvements.
4. Support continuous improvement initiatives within the team.
5. Implement operational changes effectively.

People and Team Leadership

1. Manage individual and team performance, aligning goals with organizational objectives.
2. Encourage professional development and manage succession planning.
3. Maintain effective communication and uphold team standards.
4. Lead by example, embodying CITB values of fairness, inclusion, and respect.

Candidate Requirements

• Experience managing operational or customer service teams.
• Excellent verbal and written communication skills.
• Proven ability to handle customer queries and complaints.
• Understanding of operational delivery processes.

Preferred Qualifications

• Experience in continuous improvement environments.
• Knowledge of CITB Levy & Grant schemes is advantageous.

Additional Information

Flexible working hours are required to meet deadlines. CITB offers benefits including 33 days holiday, flexible benefits, pension scheme, recognition awards, and employee assistance programs.