Level 2 Service Desk Engineer

Add expected salary to your profile for insights

BAMITS is a rapidly growing Managed Service Provider (MSP) company that offers comprehensive IT solutions to businesses of all sizes. With a customer-centric approach and a focus on delivering top-notch technology services, we pride ourselves on being at the forefront of innovation.

BAMITS was established in Gippsland in regional Victoria in 2013, and has since expanded to provide services across the nation and even internationally via our offices in Victoria and Queensland.

BAMITS aims to be the employer of choice for highly skilled IT professionals who wish to enjoy benefits such as a regional lifestyle and still engage with enterprise level technologies.

Steady growth within our business requires BAMITS to employ a new team member to fulfil demand.

About the role

We are looking for someone with a genuine desire to work in this industry and advance their skillset, with a solid foundation providing excellent customer service. Somebody who plans to stay around for the foreseeable future.

The key responsibilities of this role will be to provide Level 2 / 3 remote, onsite, and phone support for our clients throughout Australia. You will be an escalation point for all of our junior Engineers.

To be successful in this role you will have :

• Excellent communication and interpersonal skills with an ability to engage in a friendly, cooperative and constructive manner
• Excellent time management and problem-solving skills with advanced technical support troubleshooting abilities
• A demonstrated ability to learn new skills rapidly and apply problem-solving skills
• A demonstrated ability to operate within a team environment
• A demonstrated focus on providing high levels of customer service

Desirable Technical Skills :

• Provide technical support including identification, diagnosis and resolution for end user-related requests.
• Demonstrated practical experience supporting Microsoft platforms and applications in commercial environments (i.e. Windows 10, Microsoft Office 2016 / 2019, Office 365, Active Directory)
• Experience supporting, or knowledge of server operating systems such as Windows Server 2012, 2016, 2019
• Experience troubleshooting & repairing server / network hardware from vendors such as Dell, HP etc
• Experience working within a virtual environment (VMWare)
• Experience working with Citrix-based platforms and environments
• Advanced knowledge of Microsoft Office
• Exposure to Cloud based products such as Office 365, Azure, AWS
• Advanced knowledge of networking and associated technologies such as Fortigate and Cisco Meraki firewalls, routers, NAT rules, and VLANs.
• Working knowledge of backup software such as Veeam, Shadow Protect and Datto
• Working knowledge scripting languages such as Powershell and Vbscript
• Industry certifications from major vendor such as Microsoft, VMWare, Citrix, and Cisco
• TAFE Information and Communications Technology certifications

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions :

• How many years' experience do you have as a Service Desk Engineer?
• Which of the following statements best describes your right to work in Australia?