Level 2 Network Support Engineer

Elevate Group; Manchester; Hybrid; GBP 33,000; Full time

Job summary

Join a dynamic team as a Level 2 Network Support Engineer at a forward-thinking managed service provider. This role is crucial for managing complex technical issues and ensuring exceptional service delivery. You will leverage your expertise in TCP/IP, routing, and switching to enhance customer experiences while working in a supportive environment that values personal and professional growth. Enjoy a range of benefits including private healthcare, generous holiday allowances, and a dog-friendly office culture. If you're passionate about networking and eager to make a difference, this opportunity is perfect for you!

Benefits

Dog-friendly offices

Monthly breakfasts

Team socials

25 days holidays + Bank Holidays

Option to purchase 5 extra days

Private healthcare for you and family

Gift Day for holiday prep

Contributory pension scheme

4x salary life assurance

Paid personal wellbeing day

Qualifications

• 2-3 years in a network support role, preferably in a managed service environment.
• Strong understanding of networking concepts and technologies.

Responsibilities

• Handle inbound support queries and troubleshoot network issues.
• Perform health checks and audits for security and compliance.
• Mentor junior engineers and provide technical guidance.

Skills

TCP/IP

DNS

DHCP

VLANs

Routing

Switching

WLAN technologies

Firewall administration

Network monitoring tools

Customer service

Problem-solving

Education

Degree in networking, science, engineering, or related field

Certifications such as CCNA, FCA, JNCIA-MistAI, CWNA

Job description

Level 2 Network Support Engineer

Application Deadline: 16 May 2025

Department: Network Operations

Employment Type: Full Time

Location: Manchester (Head Office)

Compensation: GBP 32,500 / year

Description

We are seeking an experienced L2 Network Support Engineer to join our dynamic team. This is a key role in a fast-paced, customer-centric managed service provider environment. The successful candidate will manage and resolve complex technical issues, conduct regular health checks and audits of our managed service estate to ensure high availability and exceptional service delivery.

Our company is rapidly expanding its fibre rollout, building on an extensive national network footprint of dark fibre and fixed wireless. We operate at the forefront of full-fibre network infrastructure technology, innovating with automation, software-defined architecture, and NFV to enhance customer experiences.

Remote working is supported with at least 3 days per week in Manchester HQ as required.

Key Responsibilities

1. Handle inbound support queries, faults, and service requests within SLAs
2. Troubleshoot WLAN issues, including access points, RF optimization, and connectivity
3. Resolve LAN switching and routing problems
4. Diagnose and resolve firewall issues, including rule configuration and VPN troubleshooting
5. Maintain customer firewalls and security policies
6. Provide 2nd line support for LAN services
7. Document troubleshooting steps and updates accurately
8. Perform health checks and audits for security and compliance
9. Produce outage reports and liaise with internal teams and suppliers
10. Manage access to infrastructure within Data Centres and exchanges
11. Notify customers of planned maintenance
12. Participate in a 24/7 on-call rota
13. Mentor junior engineers and provide technical guidance
14. Perform other duties as assigned

Skills, Knowledge, and Expertise

Essential

• 2-3 years in a network support role, preferably in a managed service environment
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching
• Experience with WLAN technologies and firewall administration (preferably Fortinet)
• Proficiency with network monitoring tools
• Customer service-oriented with excellent communication skills
• Ability to interpret network diagrams
• Strong problem-solving skills

Desired

• Certifications such as CCNA, FCA, JNCIA-MistAI, CWNA
• Degree in networking, science, engineering, or related field
• Experience with vendors like Juniper, Ruckus, Cisco
• Knowledge of WAN technologies such as SD-WAN, MPLS, Broadband

Benefits

It's all about you: Personal days, birthday off, moving house days, wedding and baby bonuses.

Perks: Dog-friendly offices, monthly breakfasts, team socials.

Holidays: 25 days + Bank Holidays + option to purchase 5 extra days.

Healthcare: Private healthcare for you and family.

Gift Day: An extra day off for holiday prep or relaxation.

Pension & Life Assurance: Contributory pension scheme and 4x salary life assurance.

Wellbeing: Paid personal wellbeing day to relax or enjoy activities of your choice.