Level 2 Floor Manager- Southbank Centre

Compass Group UK & Ireland; London; On-site; GBP 45,000; Full time

Job summary

A leading company is seeking a Level 2 Floor Manager for their venue at Southbank Centre. This role involves overseeing restaurant operations, managing staff, and enhancing guest experiences. Ideal candidates should possess experience in dynamic environments and strong leadership skills, with various benefits provided including personal development opportunities.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical eligibility

Great wellbeing strategy

Family friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

Access to high street discount vouchers

Qualifications

• Strong floor management experience in busy bar, café or restaurant.
• Excellent communication skills to interact with team and guests.

Responsibilities

• Manage day-to-day operations ensuring high standards of service.
• Supervise and train front of house staff.
• Monitor restaurant performance and manage costs.

Skills

Leadership

Wine Knowledge

Guest-focused Attitude

Job description

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Job Introduction

Craft, Creativity and Community - we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group's go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Level 2 Floor Manager at Southbank Centre.

Location: SE1 8XX

Salary: £45,000 per annum for 40 hours per week

Working Pattern: 5 over 7 shift pattern with shifts between 9.30am and 10pm

Key Responsibilities:

• Manage the day-to-day operations of the restaurant, ensuring high standards of service
• Supervise and train a team of 4 supervisors and front of house staff to maintain a positive work environment and exceptional guest service reporting into the on site operations manager
• Monitor and control restaurant performance, including managing costs and maximising revenue
• Maintain and enhance the guest experience by handling feedback and resolving any concerns
• Ensure smooth communication between front and back-of-house teams for efficient service delivery

Our Ideal Candidate:

• Strong wine knowledge and passion for the industry
• Strong floor management experience from a busy bar, café or restaurant setting
• Leadership skills to manage and motivate a team
• Friendly, approachable and guest-focused attitude

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities

• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0506/47593001/52742967/SU #Gather and Gather

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!