Level 1 Network and Security Administrator

New Era Technology; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology solutions provider is seeking a Level 1 Network and Security Administrator in Broughton, UK. The ideal candidate will have 2–3 years of experience in a managed service network environment. Responsibilities include ensuring SLAs are met, handling incidents, monitoring alerts, and participating in project implementations. Candidates must have a clean UK driving license and be able to work in shift patterns. Competitive benefits are provided.

Benefits

cycle-to-work scheme

life insurance

private medical insurance

sick pay

work-from-home options

Qualifications

• 2–3 years of experience in a multi-site managed service network environment.
• Ability to work in shift patterns and on-call duties.
• Full UK driving licence (clean preferred).
• Successful vetting for security clearance.

Responsibilities

• Proactively ensure SLAs and KPIs are achieved.
• Handle incidents and changes as part of daily activities.
• Monitor alerts daily and respond quickly.
• Prepare changes with testing, communication, and documentation.
• Participate in project implementations.

Skills

Cisco

Aruba

Arista

F5

cabling

IPv4/IPv6

TCP

UDP

DNS

DHCP

BGP

OSPF

IOS

VPN

routing

firewalls

Tools

Google Cloud

Microsoft Cloud

Job description

Level 1 Network and Security Administrator

Broughton, UK

New Era Technology prioritizes People First. With a global team of over 4,500 professionals, we focus on securely connecting people, places, and information with end-to-end technology solutions at scale. This role offers a team-oriented environment with opportunities for personal and professional development, supported by industry-certified colleagues, ongoing training, and competitive benefits. Values include Community, Integrity, Agility, and Commitment.

Overview

New Era Technology is a global technology solutions provider offering Cloud, Managed, Professional, and Security services, delivering Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to customers worldwide. We seek team members who share our mission to deliver and support technology solutions that securely connect people, places, and information.

As a team member, you will join a culture that encourages knowledge sharing, continuous learning, and delivering high-quality customer service. You will have access to competitive benefits, industry training, and opportunities to gain certifications. The environment supports flexible, resilient, and productive solutions for customers in a changing workplace.

Key Responsibilities

• Rigorous and quality-driven onboarding process with a 3-month period before sign-off to enable independent work.
• Proactive actions to ensure SLAs and KPIs are achieved.
• Regular documented updates with clear status, descriptions, and actions in Service Now, Jira, and other platforms.
• Handle incidents and changes as part of daily activities, following predefined steps for quality closures.
• Prepare changes with testing, communication, and documentation toward successful closure.
• Participation in Service (EiS) activities and project implementations to assist colleagues.
• Monitor alerts daily, applying knowledge and response skills for quick action.
• Escalate to colleagues when in doubt and seek guidance as needed.
• Review and update documentation in tools like Confluence with diligence.
• Equipment installation, configuration, implementation, and decommissioning.
• Assist with “make good” and tidy-up activities to deliver a final customer-facing environment.
• Support stock management and inventory updates with accuracy.
• Adhere to all health and safety requirements at site(s) and participate in cross-country collaboration as needed.
• Participate in meetings via Google, MS Teams, and other tools, including customer-facing meetings when required.
• On-duty in a rota of 1 in 3 weeks over a 7-day week.
• Provide input on areas for improvement for self and colleagues.
• Other job specifications include detailed vetting to gain security clearance (SC) and the operating context in heavy aircraft manufacturing with a strong safety culture, requiring overtime, shift patterns, and on-call work.
• Shift patterns: 3 x 8-hour shifts on site (06:00–10:00, M–F) and a home-based shift starting at 08:00, with a 30-minute break per shift; travel constraints include being within one hour of site for on-call emergencies; lone-working on-site may be required.
• Technical skills expected: Cisco, Aruba, Arista, F5, cabling, IPv4/IPv6, TCP, UDP, DNS, DHCP, BGP, OSPF, IOS, VPN, routing, firewalls; experience with Google and Microsoft cloud environments; network cabling (copper, fibre, wireless, telephony) is advantageous; pan-European collaboration and knowledge sharing are encouraged.

General background / Qualifications

• 2–3 years of experience in a multi-site managed service network environment.
• Ability to work in shift patterns and on-call duties.
• Full UK driving licence (clean preferred).
• Successful vetting for security clearance.
• Benefits: cycle-to-work scheme, life insurance, private medical insurance, sick pay, and work-from-home options.
• Location: United Kingdom (required).

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