Level 1 / 2 IT Support engineer

Jobs For All; London; Remote; GBP 125,000 - 150,000; Part time

Job summary

A technology support company is seeking a level 1 to level 2 technician to join their remote team. The candidate must handle support calls and tickets, escalate issues, and perform various IT tasks. Candidates must be based in the UK or the US. Ideal for those with basic IT experience willing to learn. Driving is preferred, particularly for applicants in Essex and London.

Qualifications

• Basic experience in IT troubleshooting required; training provided.
• Must be based in the UK or the US.
• Driving is preferred; especially for candidates in Essex, London.

Responsibilities

• Answer support calls and tickets.
• Escalate tickets to level 2 support.
• Perform various IT-related tasks.

Skills

Answering support calls

Troubleshooting IT issues

Escalating tickets

Basic experience in IT

Tools

Microsoft Windows 10/11

Active Directory

Telecoms (VoIP)

Job description

Overview

We are looking for a level 1 to level 2 technician who can work either UK or USA hours (GMT-6). This remote role may start as part-time and can lead to a full-time position. Applicants must be based in the UK or the US, and answering the phone is a must.

Responsibilities

• Answering support calls
• Answering support tickets
• Escalating tickets to level 2 and above
• Various other IT related tasks

Technical Scope

You will be working with:

• Microsoft Windows 10/11
• Microsoft Server 2019/2022
• Active Directory
• Print Management
• Telecoms (VoIP)
• Hyper-V / VMware
• Routers / Firewalls / Switches / Access Points
• Other various IT related services

Qualifications & Requirements

• Basic experience is required; training will be provided.

• This is a remote role, but applicants must be based in the UK or the US.

• Driving is preferred; bonus points for candidates in Essex, London, and surrounding areas.

• Please send your relevant experience, location, hourly/daily rate, and preferred time zone (GMT or GMT-6).

Other

Successful applicants will need to sign an NDA and a non-compete agreement.