Lettings Operations Associate

As the Lettings Operations Associate, you will report to the Operations Manager and work alongside the Operations Co-Ordinator to help implement and deliver projects and strategic plans within defined timescales.

You will be task oriented, have an attention to detail, able to work remotely, at pace and both on your own initiative and under clear instruction from the Operations Manager/Director/Co-Ordinator. You will be motivated by task completion and seeing the positive results of your input on the wider business.

You will be able to build relationships quickly, be confident and curious and able to collaborate with others. You will be motivated and committed to perform to the best of your ability and put our customers and colleagues at the heart of everything you do.

Benefits of being a Lettings Operations Associate at Spicerhaart:

• Basic salary between £18,000 - £27,500 (dependant on experience)
• OTE £22,000 - £31,500
• Full-time position, working Monday to Friday
• 8:30am to 6pm working day
• Career progression opportunities
• Company Pension Scheme
• Hybrid role, which will be a combination of home-based work and will require attendance at team meetings, and face-to-face training as determined by the line manager.

Key Skills of a Lettings Operations Associate at Spicerhaart:

• You will have a background in Lettings, Property Management, Customer Service or similar role.
• You will be able to positively contribute towards a shared goal and can collaborate effectively with others.
• You can work remotely both with direction and on own initiative.
• You will be proactive, task orientated and able to deliver within set timescales.
• You will be articulate, pragmatic, commercially minded, analytical and solutions-focused, with exceptional drive and enthusiasm.
• You can identify problems and develop effective solutions.
• You will be comfortable reviewing multiple systems to carry out audits and validate compliance.
• You will have experience of working with CRM and SaaS Platforms.
• You will demonstrate competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft/Project Management tools.
• You will have excellent organisational skills and will be comfortable with prioritising your workload.
• You will be an effective communicator with the proven ability to interact with people at all levels of the organisation, building strong cross-functional relationships.
• You will demonstrate excellent attention to detail and able to quickly identify areas of risk.

Core Competencies of a Lettings Operations Associate at Spicerhaart:

• Works well with others to create a team spirit and an enjoyable working environment.
• Delivers outstanding customer service by exceeding customer expectations.
• Focuses on results to deliver business success.
• Demonstrates commercial awareness.
• Follows company standards and procedures.
• Embraces responsibility and accountability.
• Demonstrates professionalism, honesty and integrity.
• Demonstrates effective decision making and problem solving skills.
• Takes initiative and is able to innovate.
• Demonstrates a thirst for development.
• Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other.

The Finer Details:

To be eligible to proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Evidence of your right to work in the UK, in the form of a Passport or Birth Certificate.
• Proof of Address.
• National Insurance.