Lettings Negotiator

Recruit (Cumbria) Limited; Whitehaven; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading West Cumbrian estate agency is looking for a driven Lettings Negotiator to work in their Whitehaven office. This full-time maternity leave cover position requires managing all aspects of lettings and providing exceptional customer service in a dynamic environment. Candidates should have strong interpersonal skills, be detail-oriented, and thrive under pressure, with or without estate agency experience.

Benefits

Profit-based commission scheme

Additional holidays for length of service

Early Friday finish

Funding for industry qualifications

Team social events

Qualifications

• Exceptional customer service skills and a commitment to maintaining high standards.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Manage the lettings process from initial enquiries to tenancy commencement.
• Ensure full compliance with legislation and company policies.
• Build relationships with landlords and tenants.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Full clean UK driving license

Job description

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We’re on the lookout for a driven Lettings Negotiator to join a leading West Cumbrian estate agency! This exciting opportunity is based at their Whitehaven office. This is a full time maternity leave cover position and you will be working 37.5 hours per week which will include 1 in 4 Saturdays with the following Monday off in lieu.

In this fast-paced, customer-focused role, you’ll be at the heart of the lettings team, ensuring everything runs smoothly from start to finish. You’ll manage everything from initial enquiries and viewings to preparing paperwork and ensuring compliance. You’ll also collaborate closely with the property management and new business teams to deliver a seamless service across the board. Building strong, lasting relationships will be key as you become the trusted point of contact for all things lettings.

If you’re someone who thrives in a dynamic environment, has excellent people skills, and is passionate about delivering exceptional customer service, we’d love to hear from you!

This employer values diversity and inclusion and welcomes applicants of all backgrounds, abilities and perspectives.

Whilst experience of working within an estate agency is preferred, it is not essential and we welcome applications from people who have good administration and customer service skills.

• Provide reception support, managing day-to-day front desk duties and ensuring a high standard of customer service.
  
• Handle rental enquiries, conduct viewings, and prepare rental appraisals.
  
• Market available properties and oversee the lettings process to tenancy commencement, including conducting tenant reference checks, preparing tenancy agreements, and coordinating move-ins with the wider team.
  
• Ensure full compliance with all relevant legislation, company policies, and industry standards.
  
• Build and maintain strong relationships with landlords, tenants, and other stakeholders.
  
• Provide proactive support to the Property Marketing Managers and collaborate closely with the property management team.
  
• Generate new business opportunities and enhance income streams for the business.
  
• Work towards achieving sales targets and actively contribute to the overall success of the team.
  

Requirements

About you

• Previous estate agency experience is desirable butnot essential.
  
• Exceptional customer service skills and a committed to maintaining high standards of customer service.
  
• Strong communication and interpersonal skills and the ability to build relationships and engage effectively with clients.
  
• Ability to work well under pressure while maintaining attention to detail.
  
• Highly organised and efficient in managing multiple tasks and responsibilities.
  
• Team player with the ability to work independently.
  
• Self-motivated, eager to learn, and able to adapt to new challenges.
  
• Proficient in using IT systems and software relevant to residential lettings that are necessary for executing and overseeing daily tasks.
  
• A full, clean, UK driving license.
  

Salary and benefits

This employer believes in taking care of their people and they offer some amazing perks!

• Profit-based commission scheme with team and individual incentives
  
• Additional holidays for length of service and bonus days over Christmas
  
• Sick leave entitlement
  
• Early Friday finish!
  
• Funding and support for industry qualifications
  
• Financial services advice and products
  
• Volunteering opportunities and charity events
  
• They like to have a little fun too! Team social events!
  

To apply for any of our jobs, you must already have the legal right to live and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.

Job Description

We’re on the lookout for a driven Lettings Negotiator to join a leading West Cumbrian estate agency! This exciting opportunity is based at their Whitehaven office. This is a full time maternity leave cover position and you will be working 37.5 hours per week which will include 1 in 4 Saturdays with the following Monday off in lieu.

In this fast-paced, customer-focused role, you’ll be at the heart of the lettings team, ensuring everything runs smoothly from start to finish. You’ll manage everything from initial enquiries and viewings to preparing paperwork and ensuring compliance. You’ll also collaborate closely with the property management and new business teams to deliver a seamless service across the board. Building strong, lasting relationships will be key as you become the trusted point of contact for all things lettings.

If you’re someone who thrives in a dynamic environment, has excellent people skills, and is passionate about delivering exceptional customer service, we’d love to hear from you!

This employer values diversity and inclusion and welcomes applicants of all backgrounds, abilities and perspectives.

Whilst experience of working within an estate agency is preferred, it is not essential and we welcome applications from people who have good administration and customer service skills.

Your new job

• Provide reception support, managing day-to-day front desk duties and ensuring a high standard of customer service.
  
• Handle rental enquiries, conduct viewings, and prepare rental appraisals.
  
• Market available properties and oversee the lettings process to tenancy commencement, including conducting tenant reference checks, preparing tenancy agreements, and coordinating move-ins with the wider team.
  
• Ensure full compliance with all relevant legislation, company policies, and industry standards.
  
• Build and maintain strong relationships with landlords, tenants, and other stakeholders.
  
• Provide proactive support to the Property Marketing Managers and collaborate closely with the property management team.
  
• Generate new business opportunities and enhance income streams for the business.
  
• Work towards achieving sales targets and actively contribute to the overall success of the team.
  

Requirements

About you

• Previous estate agency experience is desirable butnot essential.
  
• Exceptional customer service skills and a committed to maintaining high standards of customer service.
  
• Strong communication and interpersonal skills and the ability to build relationships and engage effectively with clients.
  
• Ability to work well under pressure while maintaining attention to detail.
  
• Highly organised and efficient in managing multiple tasks and responsibilities.
  
• Team player with the ability to work independently.
  
• Self-motivated, eager to learn, and able to adapt to new challenges.
  
• Proficient in using IT systems and software relevant to residential lettings that are necessary for executing and overseeing daily tasks.
  
• A full, clean, UK driving license.
  

Benefits

Salary and benefits

This employer believes in taking care of their people and they offer some amazing perks!

• Competitive salary
  
• Profit-based commission scheme with team and individual incentives
  
• Additional holidays for length of service and bonus days over Christmas
  
• Sick leave entitlement
  
• Pension scheme
  
• Early Friday finish!
  
• Funding and support for industry qualifications
  
• Financial services advice and products
  
• Volunteering opportunities and charity events
  
• They like to have a little fun too! Team social events!
  

To apply for any of our jobs, you must already have the legal right to live and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.


Requirements
About you Previous estate agency experience is desirable but not essential. Exceptional customer service skills and a committed to maintaining high standards of customer service. Strong communication and interpersonal skills and the ability to build relationships and engage effectively with clients. Ability to work well under pressure while maintaining attention to detail. Highly organised and efficient in managing multiple tasks and responsibilities. Team player with the ability to work independently. Self-motivated, eager to learn, and able to adapt to new challenges. Proficient in using IT systems and software relevant to residential lettings that are necessary for executing and overseeing daily tasks. A full, clean, UK driving license.