Lettings & Investment Manager

Thornley Groves; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a leading property agency as a Lettings & Investment Manager in Didsbury, Greater Manchester. This full-time role focuses on enhancing branch performance, delivering exceptional customer service, and motivating a dedicated team. You will become the go-to person for BTL investors, ensuring high market share and managing budgets effectively. With a competitive OTE salary and numerous benefits, this position offers a great opportunity for career development in a supportive environment.

Benefits

Discounts at 900+ retailers

Free counselling through Employee Assistance Programme

Option to purchase additional leave days

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave policies

Incentivised bonuses

Recognition for loyalty and service milestones

Retirement planning with pension scheme

Funding for professional qualifications

Qualifications

• Excellent customer feedback and complaint handling skills.
• Strong team player aligned with company values.

Responsibilities

• Accountable for overall Branch Lettings Performance.
• Delivering exceptional customer service.
• Motivating and developing the team.

Skills

Customer Service

Teamwork

Education

ARLA qualification

Job description

Join to apply for the Lettings & Investment Manager role at Thornley Groves

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we have 10 offices and over 170 staff dedicated to assisting our customers. Our team's extensive industry expertise and local knowledge help people find, sell, and let properties.

We are excited to offer a full-time, permanent Lettings & Investment Manager position in Didsbury, Greater Manchester, with an OTE salary of £30,000 - £35,000.

About the Role

1. Accountable for overall Branch Lettings Performance and budget achievement
2. Delivering exceptional customer service as the market figurehead
3. Becoming the ‘go-to' person for BTL investors
4. Motivating and developing the team to create ‘A Great Place to Work'
5. Maintaining a leading market share with significant margins
6. Proven track record in acquiring new managed business
7. Supporting the Regional Lettings Director in business direction and team integration

Candidate Qualities

1. Excellent customer feedback and complaint handling skills, trained to resolve issues quickly
2. Strong team player aligned with company values and behaviours
3. ARLA qualification completed

Benefits

• Discounts at 900+ retailers and wellbeing resources via LOMONDLife
• Free counselling through Employee Assistance Programme
• Option to purchase up to 5 additional leave days annually
• Smart Tech Scheme for gadgets and appliances
• Cycle2Work Scheme to promote eco-friendly commuting
• Enhanced Family Friendly Leave policies
• Competitive pay with incentivised bonuses
• Recognition for loyalty and service milestones
• Retirement planning with pension scheme
• Funding for professional qualifications and career development
• Company socials and team events for fun and bonding

Thornley Groves values diversity and inclusion, welcoming applicants from all backgrounds and abilities.