Lettings & Housing Officer

TRI Consulting Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A housing association is seeking a Lettings & Housing Officer to manage property viewings, resident issues, and ensure properties are well-maintained. The ideal candidate must have lettings experience and a driving licence, with an ability to start immediately. This temporary role offers a chance to make a direct impact on residents' satisfaction in London.

Qualifications

• Background in lettings is required.
• Driving licence is mandatory.
• Ability to start immediately or on short notice.

Responsibilities

• Show properties to applicants at viewings.
• Manage re-lets and ensure homes are let quickly.
• Communicate with residents and handle issues.
• Ensure properties are maintained in good condition.
• Collect rent and manage rent accounts.

Skills

Lettings experience

Customer service

Communication skills

Problem-solving

Job description

Overview

A Housing Association is currently looking for Lettings & Housing Officers on a temporary basis for about 4 months.

Responsibilities

• Showing the applicants properties at planned viewings
• Assessing applicants documents following allocation
• Communicating with applicants regarding additional information required or outcome
• Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents' needs
• Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately
• Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained
• Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary
• Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels
• Encourage and support residents to improve their involvement in their homes and local communities
• Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction
• Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role
• Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team
• Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications
• To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales
• To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management.
• Effectively manage the income and expenditure for all properties on your patch
• Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors
• Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate
• Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice

Essential requirements

• Must have a background in Lettings
• Must have a driving licence
• Must be able to start immediately or on short notice