Lettings Coordinator

TN United Kingdom; Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Lettings Coordinator to join their Manchester team. This pivotal role requires strong customer service skills and a background in property management. You will engage with clients, manage inquiries, and ensure exceptional service delivery while contributing to a dynamic team environment. With a competitive salary and the chance to grow within a reputable business, this position offers a fantastic opportunity for those eager to advance their career in real estate. Flexibility and a proactive attitude will be key to your success in this role.

Benefits

Bonus opportunities

Excellent company benefits

Self-development opportunities

Qualifications

• Previous experience in real estate/property is essential.
• Strong IT skills and excellent communication are required.

Responsibilities

• Provide excellent customer service via phone, email, and in person.
• Act on leads, deliver on KPIs, and assist the admin team.

Skills

Customer Service

Communication Skills

IT Skills

Sales Skills

Job description

Social network you want to login/join with:

Hays are recruiting for a permanent Lettings Coordinator. This role is based in Manchester. Previous property/lettings experience is essential, and flexibility is required for this role.

Your new role

You will provide excellent customer service over the phone, by email, and in person. Responsibilities include acting on leads and inquiries, delivering on KPIs, supporting the admin team, assisting with referencing, providing advice, and upselling when suitable. You will build relationships, deliver outstanding customer care and service, ensure customer information is recorded accurately, ensure customers receive relevant marketing, update the system, act on inbound calls and emails, follow up on leads and inquiries, ensure referencing is carried out and criteria met, contribute positive ideas, and perform any other duties required by the management team.

What you'll need to succeed

You will have previous experience working in real estate/property, strong IT skills, excellent communication and customer service skills, a full UK driving licence, and be comfortable working in sales. You should be motivated with a willingness to learn. Flexibility to work hours including some evenings and weekends is also required.

What you'll get in return

This role offers a salary of up to £28,000 plus bonus, excellent company benefits, and the opportunity to work in a fast-growing, reputable business that promotes self-development.