Lettings Coordinator

Service Care Solutions; London; On-site; Full time

Job summary

A leading Housing Association in Ealing is seeking a Lettings Coordinator to support social housing tenants. This role involves assisting with queries, managing paperwork, and fostering relationships with stakeholders, all while making a real impact in a customer-focused environment.

Benefits

£250 referral bonus for successful candidates

Qualifications

• Experience in lettings, housing, or allocations-based role required.
• Understanding of Choice Based Lettings and the social housing sector.
• Knowledge of Government legislation on homelessness and lettings.

Responsibilities

• Assist tenants in vacating homes and support internal transfers.
• Manage all admin duties related to the relet process.
• Liaise with Local Authorities, contractors, and residents.

Skills

Customer service

Strong communication skills

Proactive problem solving

Job description

Social network you want to login/join with:

Job Description

Lettings Coordinator

Location: Ealing

Type: Temporary, Full Time

Join a leading Housing Association in Ealing supporting social housing tenants through the lettings and relet process. This is a fantastic opportunity to make an impact in a customer-focused, fast-paced environment.

The Role

We’re looking for a Lettings Co-ordinator to assist tenants in vacating their homes and support internal transfers within social housing.

• Providing housing options in line with policies, procedures, and nomination agreements
• Managing all admin duties related to the relet process
• Keeping accurate records throughout the void process
• Building strong working relationships with internal and external stakeholders
• Supporting colleagues by covering other patches when needed
• Responding to customer queries quickly and effectively
• Liaising with Local Authorities, contractors, and residents

The Candidate

The ideal candidate will have experience working in a lettings, housing, or allocations-based role and be confident in delivering excellent customer service.

• Previous experience in a customer-focused housing role
• Understanding of Choice Based Lettings and the social housing sector
• Knowledge of Government legislation on homelessness and lettings
• Ability to manage workloads and meet deadlines
• Strong communication skills and a proactive approach to problem solving

The Contract

Working Hours: 9am – 5pm, Monday to Friday

Length of Contract: 3 Month Contract, Temp to Perm Opportunity

Rate: £19.70 per hour LTD / £16.90 per hour PAYE (including holiday pay)

How to Apply

To apply for this role, please apply directly or email [emailprotected] or call 01772 208 966 and ask for Beth for more info.

If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!