Lettings Assistant Manager - Clerkenwell

Kinleigh Folkard & Hayward; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services group in London is seeking a Lettings Assistant Manager to assist tenants and landlords throughout the renting process. This role involves managing applicant interactions, conducting viewings, and ensuring exceptional customer service. The ideal candidate will have a proven track record in estate agency and a passion for property management.

Benefits

Uncapped commission up to 30%

Cross-referral incentives

Annual Awards Ceremony

Skiing trips

Qualifications

• Proven estate agency track record.
• Excellent communication skills.
• Passion for delivering outstanding customer service.

Responsibilities

• Manage daily applicant interactions.
• Conduct professional viewings.
• Negotiate offers.

Skills

Communication

Customer Service

Job description

At KFH, we are seeking a Lettings Assistant Manager. Do you have experience as a senior negotiator or assistant manager? Are you self-motivated, trustworthy, and reliable? Do you excel in building strong relationships with customers and colleagues? If so, this role could be perfect for you!

About KFH

With over 60 branches across London, KFH is the capital's largest independent property services group, managing over 15,000 units across 130 locations with a portfolio worth £10 billion. We offer a range of services including block management, commercial, residential, and financial services. Our team of qualified chartered surveyors and valuers supports both corporate and private clients. We value experience, encourage new ideas, and prioritize collaboration and integrity.

Role Overview

As a Lettings Assistant Manager, you will assist tenants in finding suitable properties, support landlords throughout the renting process from marketing to move-in, and provide exceptional customer service to all parties involved.

Reporting Line

You will report directly to the Branch Director.

Key Responsibilities

1. Manage daily applicant interactions
2. Conduct professional viewings
3. Keep landlords informed of all matters
4. Negotiate offers
5. Collect deposits and tenancy monies
6. Oversee tenant referencing and right-to-rent checks
7. Ensure legal compliance on offers
8. Deliver high-quality customer service

Candidate Profile

We seek an individual with a proven estate agency track record, excellent communication skills, and a passion for delivering outstanding customer service. The ideal candidate is eager to take the next step in property management.

Rewards and Benefits

Enjoy uncapped commission up to 30%, cross-referral incentives, and celebration events including an annual Awards Ceremony and skiing trips. We support our community involvement through activities with London Youth and encourage employee participation in various events.

Equal Opportunity

KFH is committed to diversity and inclusion in the workplace.

Click here to view all our company benefits, including earning potential and discounts.

KFH. People. We get it.