Lettings Assistant

TN United Kingdom; Newent; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Lettings Assistant, where you'll play a vital role in helping individuals transition into their new homes. This position emphasizes excellent customer service, proactive coordination, and collaboration with various stakeholders. You'll be instrumental in enhancing processes and ensuring a smooth lettings experience for tenants. If you're organized, eager to learn, and passionate about making a difference in the housing sector, this role offers a fantastic opportunity to grow and contribute to meaningful outcomes.

Qualifications

• Experience in lettings services and administration with strong negotiation skills.
• Effective written and verbal communication skills to engage with stakeholders.

Responsibilities

• Provide seamless coordination and support throughout the lettings process.
• Collaborate effectively with teams and external partners to solve problems.

Skills

Customer Service

Negotiation Skills

Problem Solving

Communication Skills

Organizational Skills

Education

Experience in lettings services

Administrative Support Experience

Job description

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As our Lettings Assistant, you’ll play a key role helping people in Gloucestershire and the surrounding areas in the important journey of moving home and setting tenants up for success in their new home! Working with colleagues, tenants, and external partners, you will provide seamless coordination and support throughout the lettings process, including the preparation, advertising, allocation of homes, and supporting tenants during the move-out process.

What you’ll bring to our team

Proactive and organized, you’ll collaborate effectively with our teams and external partners to solve problems and ensure our tenants are well-supported. You’ll focus on providing excellent customer service, making tenants feel listened to, and ensuring a positive experience.

Drawing on your skills and experience, you’ll contribute to developing processes and policies that help us meet our business objectives and KPIs, while continuously improving our service.

What we’re looking for

• Experience in lettings services and administration, with strong negotiation and persuasion skills.
• Ability to provide administrative support for the installation of aids and adaptations within the Group’s homes.
• Willingness to learn and develop your knowledge of the housing sector.
• Ability to assist in implementing processes and systems to enhance service delivery.
• Effective written and verbal communication skills to engage with all stakeholders.
• Ability to work independently and manage your workload efficiently.