Lettings Assistant

Parkinson's UK; Bristol, Forest of Dean; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Lettings Assistant, where you will play a vital role in supporting tenants through their housing journey. Your proactive approach will ensure seamless coordination during the lettings process, from preparation to moving out. With a focus on excellent customer service, you'll engage with tenants and external partners to enhance their experience. This role offers a chance to develop your skills in the housing sector while contributing to meaningful community outcomes. Be part of a team that values trust and integrity, creating warm and welcoming homes for all.

Qualifications

• Experience in lettings services and administration.
• Strong negotiation and persuasion skills.

Responsibilities

• Coordinate and support the lettings process for tenants.
• Provide administrative support for housing adaptations.

Skills

Negotiation Skills

Persuasion Skills

Organizational Skills

Customer Service

Communication Skills

Education

Experience in Lettings Services

Administrative Support Experience

Job description

As our Lettings Assistant, you’ll play a key role in helping people in Gloucestershire and the surrounding areas with the important journey of moving home and setting tenants up for success in their new homes! Working with colleagues, tenants, and teams, you will provide seamless coordination and support throughout the lettings process, including the preparation, advertising, and allocation of homes, as well as supporting the moving-out process.

What you’ll bring to our team

Proactive and organized, you’ll collaborate with our teams and external partners to solve problems and ensure our tenants are well-supported in their new homes. You’ll ensure tenants feel listened to and help us deliver an excellent customer experience.

Drawing on your skills and experience, you’ll contribute to developing processes and policies that help us meet our business objectives and KPIs while enhancing our service.

What we’re looking for

Experience in lettings services and administration, with strong negotiation and persuasion skills.

Ability to provide administrative support for the installation of aids and adaptations within the Group’s homes.

A willingness to learn and develop your knowledge of the housing sector.

Ability to assist in implementing processes and systems that improve service delivery.

Excellent written and verbal communication skills to effectively engage with all stakeholders.

Ability to work independently and manage your workload effectively.

More about us

Trust isn’t just a tagline – it’s everything. It shapes our relationships, guides our decisions, and demonstrates our commitment to integrity and reliability.

It underpins our core values and defines what our customers can expect from us, as well as what we expect from our team and partners.

We want our tenants to know that we’re here, we care, and we make them feel at home from the moment they arrive. It’s not just about providing a home – it’s about creating a place to build a life and feel safe while doing so.

Similarly, Two Rivers is a place with purpose, where you can be part of something meaningful and make a real difference. We’ll support your development and growth in a community of like-minded individuals where you can truly be yourself.

Warm, safe, affordable homes represent more than bricks and mortar; they’re about community, security, and belonging. Whether you’re a tenant or a team member, joining the Two Rivers community means you’ll always feel like You’re Home Now.