Lettings Administrator. Property. SW London

Joyce Guiness Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established property recruitment agency in London is hiring a proactive Lettings Administrator. The role involves managing the lettings process from valuation to move-in, focusing on customer relationships and supporting the Property Management team. Candidates should have residential lettings experience, proficiency in CRM systems, and a driving licence for essential viewings.

Qualifications

• Experience in residential lettings is essential.
• Proficiency in CRM systems (e.g., Reapit).
• Full UK driving licence required.

Responsibilities

• Assist with photography, floorplans, and marketing.
• Manage diary and viewings; conduct night viewings if necessary.
• Liaise with contractors for maintenance and repairs.

Skills

Proactivity

Relationship Building

Teamwork

Independence

Customer Service

Education

Minimum 1-2 years’ experience in residential lettings

Basic understanding of lettings legislation

Proficiency in CRM/property management systems

Full UK driving licence

Job description

We are seeking a proactive and enterprising Lettings Administrator to join our lovely property client, helping manage the lettings process from valuation through to move-in and delivering exceptional service to landlords and tenants.

We seek an open-minded and curious candidate who strives to build relationships with everyone they work with and is keen to give their best to get the job done.

The successful candidate will join a friendly, supportive, and fun workplace where taking ownership, teamwork, and positivity are valued. Being comfortable working independently as well as part of a close-knit team is essential in this entrepreneurial-minded business.

A minimum of 1-2 years’ experience in residential lettings, along with a basic understanding of lettings legislation and compliance, is essential. Proficiency in CRM/property management systems (e.g., Reapit, Sales & Lettings) is also required.

A full UK driving licence is necessary.

Hours: 9:00am – 5:30pm. NB: 1 in 5 Saturdays (with a lieu day), and viewings out of hours may be required.

Key duties include but are not limited to:

1. Assist with the production of photography, floorplans, and marketing materials.
2. Attend photo shoots and help with staging.
3. Assist with preparing property particulars and brochures.
4. Manage diary and viewings.
5. Assist with offer paperwork.
6. Carry out viewings if necessary.
7. Assist with raising deposit invoices and tenancy documents.
8. Conduct pre-occupancy inspections and tenancy paperwork.
9. Meet tenants on move-in day.
10. Conduct tenancy reviews and maintain client relationships.
11. Assist the Property Management team as needed.
12. Liaise with contractors for maintenance and repairs.
13. Manage certifications and service schedules (e.g., GSCs, EICRs, EPCs, cleaning, key cutting).

***Joyce Guiness is one of London's most established support recruitment agencies, specializing in high-caliber candidates for roles such as PA, EA, TA, Receptionist, Office Manager, Marketing and Events Manager, and Hospitality. We are committed to enhancing diversity and equality in our recruitment processes.
Due to high application volumes, we cannot respond to each individually. If already registered with Joyce Guiness, please contact your consultant directly.***