Lettings Administrator

CONNELLS GROUP; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property management company in Nottingham seeks a passionate Lettings Administrator to coordinate applications, tenancies, and void works. The role requires excellent customer service skills, administration abilities, and the capability to thrive in a fast-paced environment. Additional benefits include industry-leading training, a clear career progression path, and the potential for commissions. Join a supportive and collaborative team to achieve the best relet outcomes.

Benefits

Salary: £24,670 with additional commission

Support in training towards ARLA

Collaborative, rewarding, and fun environment

Team incentives

Qualifications

• Outstanding Customer Service skills.
• Solid administration skills.
• Resilient, positive, numerate, and detail-oriented.
• Organised and able to prioritise workload in a fast-paced environment.
• Excellent verbal and written communication skills.
• IT literate.

Responsibilities

• Liaising with branches to arrange property appraisals.
• Establishing marketing updates and monitoring Right Move adverts.
• Creating new tenancies on the database.
• Taking payments over the phone.
• Driving occupancy rates and striving to re-let properties quickly.

Skills

Customer Service

Administration

Organised

IT literate

Communication skills

Tools

MS Office

Job description

Lettings Administrator

We’re looking for a passionate Lettings Administrator to complement our established team based within our Corporate Lettings Centre in Annesley, Nottingham . As our Lettings Administrator, you will provide vital coordination of applications, tenancies and void works in order to achieve an efficient turnaround of vacant properties.

No property or branch experience necessary but preferable. We are looking for an outgoing, confident and driven person who will take charge of a portfolio and push for the best possible relet outcomes.

What’s in it for you as a Lettings Administrator?

• Salary: £24,670 with additional commission per move in
• Support in training towards ARLA
• Industry-leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding, and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Lettings Administrator

• Liaising with branches to arrange for property appraisals and other team members to coordinate on getting the property ready to let.
• Establishing marketing updates and monitoring the Right Move adverts for effectiveness
• Using initiative to make decisions on marketing strategy and recommending to our clients on next steps to achieve lets
• Creating new tenancies on the database
• Drawing up tenancy agreement documents
• Taking payments over the phone
• Arranging referencing on applications and vetting applicants according to client criteria
• Driving occupancy rates and striving to re-let properties as quickly as possible
• Creating and maintaining client trackers
• Sending client reports and ensuring all information is up to date and correct

Skills and experience required to be a successful Lettings Administrator

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail-oriented
• Organised and able to prioritise workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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