Lettings Administrator

Pear Recruitment; Greater London; On-site; GBP 22,000 - 26,000; Part time

Job summary

A recruitment agency in Greater London is looking for a part-time Sales/Lettings Administrator in Pinner. This role requires previous lettings experience, problem-solving skills, and a strong customer service mindset. You'll be responsible for engaging with landlords, managing queries, and updating property listings on various platforms. Ideal candidates should demonstrate flexibility and organization.

Qualifications

• Previous experience as a Lettings Administrator.
• Ability to demonstrate excellent customer service levels.
• Passion for the lettings industry.

Responsibilities

• Develop relationships with landlords.
• Assist with general queries.
• Administer details on our CRM.
• Respond to telephone and website leads.
• Update properties on Rightmove and Zoopla.

Skills

Customer service

Problem-solving

Knowledge of lettings legislation

Organizational skills

Flexibility

Tools

Reapit

Goodlord

Job description

Pear Recruitment –Sales/Lettings Administrator– Pinner

Salary - £22,000

Hours: Part time- Monday – Friday – 9am -3:30pm

A well-established company are looking for a Sales/Lettings Administrator to join their busy and friendly team in Pinner. This role would suit a candidate with previous experience as a Lettings Administrator. The candidate should be able to demonstrate a proven track record including problem-solving and excellent customer service levels. They should show a passion for the lettings industry and ideally have knowledge of current lettings legislation. Aside from a good work ethic and positive attitude, they are looking for someone who is polite and well presented, flexible, well organised, and able to think on their feet; someone who will go above and beyond who has great customer service.

*Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.

Reporting to the Lettings Managers, you will be responsible for: General:

• Developing relationships with existing and new landlords

• Assisting with general queries

• Updating spreadsheets ready for weekly meetings and/or monthly review

• Administering details on our CRM, Reapit, and ensuring notes are made clearly

• Updating internal documents and keeping the Office Folders current and tidy

• Troubleshooting and working with other departments to problem solve

• Attending any relevant webinars to gain knowledge and relay to colleagues as appropriate

Lettings/Sales Administration:

• Responding to telephone and website leads and assisting Lettings Managers with arranging appointments

• Basic accounts knowledge to assist with sending daily statements/invoices, and having the ability to learn and understand basic fee input and reviewing transaction data

• Liaising with Accounts to discuss rent or statement queries

• Administration of new let progression using Reapit and Goodlord, and troubleshooting any delays • Registering deposits in relevant deposit scheme

• Liaising with solicitors for advice if required

• Assisting with chasing rent arrears or overdue fees

• Prepare and assist with serving Section 21s

• Updating window cards and marketing information on a regular basis

• Updating/adding properties onto the website and various portals, i.e. Rightmove and Zoopla

• Organising To Let/For Sale board process

• Administering of obtaining Landlord and Tenant ID, and ensuring we have signed T&C’s and any other required document tracking

• Sending out memos pertaining to new sales enquiries

• Assisting with renewals and checking portals for similar properties on the market

• Liaising with Property Management for renewals to ensure no issues etc. prior to any discussion with Landlord’s

If you are interested in this Sales/Lettings Administrator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.