Lettings Administrator

GCB Recruitment; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

GCB Recruitment is seeking a Lettings Administrator for a well-established independent lettings agency. You will manage the tenancy progression from offer through to move-in, liaising with landlords and tenants to ensure a smooth process and an exceptional customer experience.

The role requires strong administrative skills, excellent communication, and the ability to work both independently and as part of a team.

Qualifications

• Strong administration and organisational skills.
• Excellent communication and telephone manner.
• Computer literate with the ability to learn new systems.

Responsibilities

• Manage the tenancy progression process from agreed let through to move-in.
• Liaise with landlords and tenants throughout the tenancy process.
• Prepare tenancy agreements and associated documentation.
• Coordinate compliance checks and referencing.
• Ensure all paperwork is completed accurately and within required timescales.
• Provide regular updates to all parties involved.
• Resolve queries efficiently while delivering outstanding customer service.
• Support the wider lettings team with administrative tasks where required.

Skills

Administration

Organisational skills

Customer service

Communication

Telephone manner

Microsoft Office

Tools

Microsoft Office

Job description

Lettings Administrator £27,500 Basic + Career Progression Independent Agency

Highly organised with a strong administrative background and looking to build a career in the property industry?

We're recruiting for a Lettings Administrator to join a well-established and growing independent lettings agency. This is an excellent opportunity for someone with strong organisational and customer service skills, whether you're already working in lettings or looking to break into the industry.

You'll play a key role in ensuring tenancies progress smoothly from offer agreed through to move-in, providing an exceptional experience for both landlords and tenants.

The Role

As a Lettings Administrator, you will:

• Manage the tenancy progression process from agreed let through to move-in
• Liaise with landlords and tenants throughout the tenancy process
• Prepare tenancy agreements and associated documentation
• Coordinate compliance checks and referencing
• Ensure all paperwork is completed accurately and within required timescales
• Provide regular updates to all parties involved
• Resolve queries efficiently while delivering outstanding customer service
• Support the wider lettings team with administrative tasks where required

Lettings Administrator Requirements

• Previous lettings experience is beneficial but not essential
• Strong administration and organisational skills
• Excellent communication and telephone manner
• Computer literate with the ability to learn new systems
• Positive, proactive, and customer-focused approach
• Able to work effectively both independently and as part of a team

What's on Offer?

• Basic salary of £27,500
• Monday-Friday working hours (8:30am-5:00pm)
• Excellent career progression opportunities
• Full training and support for candidates new to the industry
• Supportive and collaborative working environment
• Opportunity to join a successful and growing independent lettings agency

If you're an experienced Tenancy Progressor, Lettings Administrator, or an organised administrator looking to start a career in the property industry, we'd love to hear from you.