Lettings Administrator

Vita Group; Alderley Edge; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading property management firm in Alderley Edge is seeking an experienced Letting Administrator to join their Resident Contracts team. The successful candidate will manage the administrative processes for tenancies, ensuring excellent customer service and smooth operations. This role offers a salary of up to £26,000 per annum, flexible working hours, and various employee benefits, including paid holidays and a pension scheme.

Benefits

22 days paid holiday

Flexible working hours

Perkbox lifestyle benefits

Royal London pension scheme

Employee Assistance support

Qualifications

• Previous lettings administration or similar experience.
• Proficiency in Microsoft Office, with strong typing and document management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage the administrative process for new and existing Assured Shorthold Tenancies (ASTs).
• Ensure a smooth move-in process, continuously seeking process improvements.
• Conduct credit and ID checks in compliance with legislation.

Skills

Attention to detail

Customer service

Communication skills

Organization

Problem-solving

Tools

Microsoft Office

CRM systems

Job description

Social network you want to login/join with:

At Vita, we’re on a mission to create environments in which people can flourish. As an intelligence-driven platform, we’re constantly analyzing data and insights to inform innovation. Our approach to creating new properties extends beyond traditional bricks and mortar, focusing on behaviors, trends, and new technologies to shape products and services. We continually evolve our offerings to meet new audiences, demands, and ways of thinking.

We’re passionate about helping people thrive, which is reflected in our values and permeates everything we do, from our hiring practices to the design of our buildings.

Our Brands include: Vita Group, Vita Student, Union Co-living, House of Social, House of Social Food Hall, Dough Religion.

Salary: Up to £26,000 per annum, depending on experience.

Working Patterns: Monday – Friday, with flexible hours and 1 day per week remote work if needed.

Vita Group is an intelligence-driven platform shaping tomorrow’s city living, represented by seven unique lifestyle brands across the UK and Spain, serving residents and guests from over 100 countries. We are committed to inspiring and empowering our people, hiring top talent and enabling them to excel. We seek an experienced and enthusiastic Letting Administrator to join our Resident Contracts team.

Our Brands include: Vita Group, Vita Student, Union, Uhaus, House of Social, House of Social Food Hall, Dough Religion.

Responsibilities:

• Manage the administrative process for new and existing Assured Shorthold Tenancies (ASTs), tenant referencing, and rent collection.
• Ensure a smooth move-in process, continuously seeking process improvements to enhance customer experience.
• Complete Right to Rent and reference checks.
• Create tenancy and license agreements, entering details into our CRM system.
• Coordinate with sales and operations teams to facilitate a seamless customer journey.
• Handle general accounting tasks, including uploading rent schedules and processing refunds.
• Track incoming payments and allocate them to tenants, rectifying discrepancies.
• Follow up on overdue payments to ensure rent is current.
• Conduct credit and ID checks in compliance with legislation.
• Ensure all compliance checks are completed.
• Support the Resident Contracts Manager with new initiatives and process improvements.

Ideal Candidate:

An experienced, detail-oriented lettings administrator with efficiency and a passion for excellent customer service.

Required Experience:

• Previous lettings administration or similar experience.
• Proficiency in Microsoft Office, with strong typing and document management skills.
• Excellent communication skills, both written and verbal, with the ability to liaise professionally with stakeholders.
• Strong organizational skills, multitasking ability, and discretion handling confidential information.
• Proactive learner, adaptable to new systems, and problem-solving skills.
• Team player with a collaborative attitude.

Personal Characteristics:

• Meticulous, detail-oriented, and adaptable.
• Confident, friendly, and personable.
• Passionate about personal growth and self-learning.
• Excellent communicator and team collaborator.
• Motivated and proactive.

We offer valuable experience and career development opportunities within our group.

Benefits include:

• 22 days paid holiday, increasing to 25 days with service, plus bank holidays.
• Flexible working hours with remote work options.
• Perkbox lifestyle benefits.
• Royal London pension scheme with employer contributions.
• Annual parties and events.
• Recognition programs and career progression schemes.
• 24/7 Employee Assistance support.

Note: We cannot sponsor visas. All employment offers are subject to satisfactory pre-employment checks, including DBS clearance.