Lending Operations Lead: Scale & Optimize

Elect Capital; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Wellbeing benefits

Ground‑up function ownership

Career progression opportunities

Job summary

Elect Capital, a fast‑growing SME lender, seeks a Head of Credit Operations in London. You will own the lending pipeline from scrubbing to underwrite to prep, leading the Scrubber, Underwriter, and Prepper teams across multiple markets.

Design SOPs, enforce targets, and partner with Risk, Sales, and Finance to ensure speed and compliance. You will build dashboards, monitor turnaround times, and drive improvements as volumes scale, with 4 days in‑office per week and private healthcare benefits.

Qualifications

• Experience leading lending operations across the full loan lifecycle.
• Proven ability to design and implement SOPs and turnaround targets.
• Strong data literacy with comfort building dashboards and metrics.
• Proven track record of managing multi-market teams and stakeholders.
• Ability to partner with Risk, Sales and Finance to keep processes fast and compliant.

Responsibilities

• Own end-to-end operational performance of the lending pipeline: scrubbing, underwriting, and prepping.
• Manage, coach, and develop the Scrubber, Underwriter, and Prepper teams across multiple markets.
• Design and enforce SOPs, turnaround‑time targets, and quality standards across each stage of the pipeline.
• Identify and resolve bottlenecks between application intake, credit decisioning, and deal completion.
• Partner closely with Risk, Sales, and Finance to ensure the lending process is fast, accurate, and compliant.
• Build reporting and dashboards to track pipeline volume, turnaround times, and conversion at each stage.
• Drive continuous process improvement as loan volumes and headcount scale.
• Support hiring and onboarding for lending operations roles alongside Talent.

Skills

Lending ops management

Team leadership

Process improvement

Data reporting

Job description

Elect Capital, a fast‑growing SME lender, seeks a Head of Credit Operations in London. You will own the lending pipeline from scrubbing to underwrite to prep, leading the Scrubber, Underwriter, and Prepper teams across multiple markets.

Design SOPs, enforce targets, and partner with Risk, Sales, and Finance to ensure speed and compliance. You will build dashboards, monitor turnaround times, and drive improvements as volumes scale, with 4 days in‑office per week and private healthcare benefits.