Lending Operations & Collections Lead

Kroo Bank; Manchester; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Generous holiday time

Personal days

Volunteer program

Mental health support

Workplace pension

MacBook laptop

Home office setup support

Modern office in Central Manchester

Cycle to Work scheme

Electric Car scheme

Enhanced parental leave

Room for growth

Healthcare via Vitality

Job summary

Kroo Bank in Manchester is seeking a resourceful Collections Specialist to lead first-line lending operations and support financial wellbeing for customers.

You will interface with customers via in-app chat, email and phone, help implement arrears and vulnerability procedures, and contribute to the day-to-day management of loan lifecycle events within a fast-growing fintech environment.

Qualifications

• 2 years experience working with consumer credit products.
• Strong knowledge of arrears, collections and vulnerability procedures.
• Good knowledge of consumer credit practices and FCA regulation.
• Experience in a fintech or lending startup is a plus.
• Willing to learn and adapt.

Responsibilities

• Communicate directly with customers via in-app chat, email and telephone
• Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
• Play a central role in the day-to-day management of loan lifecycle events
• Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending
• Produce reports on key metrics
• Liaise with underwriting and lending policy teams to improve overall strategy and risk appetite

Skills

1st line processes

Arrears & collections

Vulnerability procedures

Consumer credit knowledge

FCA regulation

Start-up experience

Customer communication

Job description

Kroo Bank in Manchester is seeking a resourceful Collections Specialist to lead first-line lending operations and support financial wellbeing for customers.

You will interface with customers via in-app chat, email and phone, help implement arrears and vulnerability procedures, and contribute to the day-to-day management of loan lifecycle events within a fast-growing fintech environment.