Fintech Collections & Wellbeing Specialist

Kroo Ltd; Manchester; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Volunteer program

Mental health support

Workplace pension

MacBook laptop

Home office setup support

Central Manchester office

Cycle to Work scheme

Electric Car scheme

Enhanced parental leave

Room for growth

Vitality healthcare

Job summary

Kroo Ltd in Manchester is seeking a resourceful Collections Specialist to lead the First Line Lending Operations function and deliver financial wellbeing for customers. You will report to the Collections and Financial Wellbeing Team Manager and help shape lending operations in a growing fintech.

This role suits candidates with experience in arrears, collections and consumer credit, ideally from a start-up or fintech environment. The office supports hybrid working in Central Manchester.

Qualifications

• Strong knowledge of 1st line processes including arrears, collections and vulnerability procedures.
• Good knowledge of consumer credit practices and FCA regulation.
• 2 years experience working with consumer credit products minimum.
• Have worked at a start-up before.
• Experience establishing lending operations in a fintech, bank or lending business.

Responsibilities

• Communicate directly with customers via in-app chat, email and telephone.
• Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery.
• Play a central role in the day‑to‑day management of loan lifecycle events.
• Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending.
• Produce reports on key metrics.
• Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite.

Skills

Arrears experience

Collections

Vulnerability procedures

Consumer credit knowledge

FCA regulation knowledge

Job description

Kroo Ltd in Manchester is seeking a resourceful Collections Specialist to lead the First Line Lending Operations function and deliver financial wellbeing for customers. You will report to the Collections and Financial Wellbeing Team Manager and help shape lending operations in a growing fintech.

This role suits candidates with experience in arrears, collections and consumer credit, ideally from a start-up or fintech environment. The office supports hybrid working in Central Manchester.