Lending Associate

www.findapprenticeship.service.gov.uk - Jobboard; City of Edinburgh; Hybrid; GBP 30,000; Full time

Job summary

A leading banking organization is looking for a Lending Associate in Edinburgh. This role supports business customers with lending applications and delivers excellent customer service. Candidates should have experience in relationship building and lending, ensuring they meet customers' needs effectively. The position offers a hybrid working model and a comprehensive benefits package including a generous pension and performance-related bonuses.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

24 days' holiday, plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience of building relationships in a fast-paced customer service environment.
• Previous lending experience to business customers.
• Ability to identify immediate and future customer needs.

Responsibilities

• Support business customers with lending applications.
• Deliver outstanding customer experiences.
• Identify customers in vulnerable circumstances and offer appropriate support.

Skills

Customer service skills

Relationship building

Lending experience

Communication skills

Job description

• JOB TITLE: Lending Associate
• SALARY: £29,460
• LOCATION(S): Edinburgh, Teviot House.
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

An exciting opportunity has arisen for a Lending Associate within the Specialist Commercial Banking Sales Team's Lending Centre of Excellence. The Lending Associate will play a key role in supporting Lloyd's Banking Group in becoming the Best Bank for Customers and Helping Britain Recover. You'll deliver outstanding customer service, which is central to our success so, if you enjoy seeing our customers Business's thrive then there's a role for you here.

What you'll be doing

• Support our business customers with unsecured lending applications up to £50,000 and new deposit accounts
• Deliver an outstanding experience, responding to customer's needs, having quality conversations
• Demonstrate empathy and expertise to explore their situation and identify the most appropriate solutions for them or additional ways we can help.
• Remain observant to customer needs and confidently use expertise to identify customers in vulnerable circumstances or those with financial difficulties, proactively offering the most appropriate support.
• Use your skills and demonstrate flexibility to respond and adapt to meet the changing needs of our customers and the Business.
• Demonstrate your expert knowledge, lending accreditations and understanding of our products/services, discussing them regularly and confidently with our customers and therefore delivering fair outcomes.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…

What you'll need

• Experience of building in the moment relationships in a fast-paced telephony-based customer service environment is crucial.
• Previous lending experience to business customers.
• Experience identifying immediate and future customer needs.
• Able to communicate impactfully at all levels complemented with an eye for detail

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

*24 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.