Leisure Team Member Apprentice - Swimming Required - London

MFC Foundation; London; On-site; GBP 15,000 - 29,000; Full time

Job summary

Join a leading community-focused organization as a Leisure Team Member Apprentice in London. This role involves supporting pool activities, providing customer service, and engaging in personal development through an 18-month apprenticeship. No prior qualifications required, but a passion for health and fitness is essential. Enjoy competitive pay and benefits while contributing to a welcoming environment.

Benefits

Pension schemes

Discounted leisure memberships

Ride to work scheme

Qualifications

• Competent swimmer, able to pass a swim test.
• Confident in engaging with customers professionally.

Responsibilities

• Supervise pool activities and maintain a clean environment.
• Provide excellent customer service and handle inquiries.
• Assist with swimming lessons and gym inductions.

Skills

Customer Service

Swimming

Health & Fitness

Education

Leisure Team Member Level 2 Apprenticeship

Job description

Leisure Team Member Apprentice - Swimming Required - London

• 40 hours per week. Shift work including evenings and weekends. Exact shifts to be confirmed.

You will be a permanent member of the Leisure Centre Team, performing roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher, and Fitness Instructor. Your specific roles will depend on your qualifications and the centre's needs.

Summary

GLL is a not-for-profit social enterprise committed to providing quality fitness, leisure, libraries, and arts facilities. We manage over 258 facilities under the 'Better' brand, aiming to make community facilities accessible and affordable for all.

To join this apprenticeship, you must successfully complete the NPLQ (National Pool Lifeguard Qualification).

We are inclusive and community-focused, promoting healthy and active lifestyles for everyone.

Benefits include:

• Pension schemes
• Discounted leisure memberships
• Ride to work scheme

As a Lifeguard, you will supervise pool activities and support the team in maintaining a clean and welcoming environment.

Your responsibilities include:

• Providing excellent customer service and handling inquiries
• Supporting customer feedback and complaint resolution
• Assisting with swimming lessons and gym inductions (qualifications permitting)
• Promoting health and wellbeing through exercise guidance

Additional responsibilities:

• Supporting GLL’s values and participating in training and meetings
• Achieving and maintaining necessary qualifications, including CPD
• Understanding centre performance and industry trends
• Supporting operational tasks like opening/closing, supervising activities, and maintenance

Personal development includes living GLL’s values, promoting diversity, and engaging in ongoing learning. The apprenticeship lasts approximately 18 months, during which you'll complete:

• Leisure Team Member Level 2 Apprenticeship
• Qualifications: NPLQ, First Aid Level 3, STA Teaching Swimming Awards, Level 2 Gym Instructor

Attendance at workshops and meetings is required, with ongoing performance assessments. You will have an Apprenticeship Mentor to support your development.

Note: No parking available at this centre.

Centre hours: Mon-Thu 6am-10pm, Fri 6am-7pm, weekends 8am-5pm.

Starting salary: £7.55/hour (£15,704/year). After 6 months, subject to role requirements, wages increase:

• Over 18: £13.85/hour (~£28,887/year)
• Under 18: £9.34/hour (~£19,427/year)

Training combines on-site practical experience and social learning, delivered face-to-face or remotely. You will be supported throughout your training and assessment process.

Future prospects include potential progression to Level 3 apprenticeship after completing Level 2.

Requirements and Prospectus

Desired Skills: Competent swimmer, able to pass a swim test, confident in engaging with customers professionally.

Personal Qualities: Friendly, helpful, professional communication, interest in health & fitness, sports coaching experience, self-motivated, deadline-oriented.

Qualifications: None required.

Future prospects: Opportunities for internal progression within GLL.

Training to be delivered: Leisure Team Member Level 2 Apprenticeship, including Functional Skills in Maths and English.

Employer: Edmonton Leisure Centre, reopening August 2025, offering modern facilities and community activities.

Address: 2 The Broadway, Greater London, N9 0TR