Leisure & Spa Manager

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand in Maidstone is seeking a highly motivated Leisure and Spa Manager to oversee daily operations and enhance member experience. This role involves implementing business strategies for membership growth, maintaining high service standards, and leading a professional team. Candidates should have a proven track record in a leadership role within luxury environments. Join us to develop your career and make a difference in our guest experiences.

Benefits

Health & Wellbeing membership

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme participation

Employee Assistance Programme

Career Development opportunities

Training and Development programs

Qualifications

• Proven track record of success in a leadership role within a luxury Club & Spa environment.
• Strong background and outstanding knowledge of the Leisure industry.
• Ability to mentor, motivate, coach and develop team members.

Responsibilities

• Deliver club business strategy to grow club membership and revenue.
• Achieve Net Member Movement targets.
• Maintain high levels of customer care and expertise.
• Manage maintenance, repairs, and cleaning of facilities.
• Handle complaints and incidents effectively.

Skills

Leadership skills

Communication

Customer care

Motivational skills

Job description

Overview

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including

• Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• BenefitHub
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

We are looking for a highly motivated Leisure and Spa Manager to lead and oversee all areas of our Leisure club, including daily operations, membership services, treatments, and special events. The Leisure and Spa Manager will be responsible for delivering an exceptional member and guest experience, build rapport and long-term relationships with members and guests, driving revenue growth, managing budgets, and leading a professional team.

Key Responsibilities

• To deliver club business strategy to grow club membership, revenue and overall profitability of the business
• Achieve Net Member Movement targets as set by the business
• Deliver market leading service to our guests and members
• Responsibility for driving and retaining membership
• Keep yourself and departments up to date with the latest developments within the industry
• Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users
• Managing maintenance, repairs and cleaning including pool plant and spa facilities
• Handling complaints and incidents, e.g. accidents, emergencies or theft
• Cashing-up and keeping stock records
• Using advanced management information to improve provision and timetables and cope with fluctuations in demand

To be the responsible person for ensuring that facilities and services meet health and safety standards set out in the Clubs Health & Safety policies and procedures.

About You

• Proven track record of success in a leadership role within a luxury Club & Spa environment.
• You will have a strong background and outstanding knowledge of the Leisure industry
• You will be a forward thinking and motivating leader
• Excellent engaging communicator
• Passionate about people, with the ability to mentor, motivate, coach and develop team members to achieve their potential.
• Be approachable, friendly and engaging

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!