Leisure Receptionist

Village Hotels; Wirral; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Village Hotels as a Leisure Receptionist, where you will be the first point of contact for our members and guests, providing exceptional customer service. Embrace a fun and supportive work environment while enjoying a range of benefits such as health and wellness memberships, discounts, and excellent training opportunities.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training and development

Flexible working hours

Employee Assistance Programme

Company Pension scheme

Life Insurance

Special anniversary rewards

Qualifications

• Natural ability to interact with all types of people.
• Ability to tailor service based on individual member needs.
• Passion for leisure, fitness, and customer service.

Responsibilities

• Greet members and guests, providing first-class customer service.
• Take bookings and resolve queries efficiently.
• Help members make the most of their experience at Village Hotels.

Skills

Customer Service

Communication

Sales Techniques

Job description

Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!

With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top-notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively.

You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer.

On a day-to-day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries, and keeping our members happy.

You’re not a receptionist… you’re a Creator of Happiness!

Work, Grow, Play! Here at Village Hotel Club, we are all about embracing personality, individualism, and fun. Forget stuffy hotels built around formality, pomp, and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive, and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward, and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• T&Cs apply based on your contract

What we need from you…

• A natural ability to interact with all types of people, use effective selling techniques, and a belief in sales through service
• A passion for leisure, fitness, and customer service
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them
• A drive to achieve and exceed targets
• A team mentality, forming great relationships within leisure and other departments

Please note - All offers are subject to a successful DBS check in this role

Come and be part of something new & something special - Work, Grow & Play the Village Way!