Leisure Receptionist

Telford & Wrekin Council; Dawley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Staff discounts

Salary sacrifice

Free parking

Wellbeing support

Career progression

Job summary

Telford & Wrekin Council is seeking a motivated receptionist for its Leisure Services team at Stirchley Sports and Leisure Centre. You will deliver a welcoming reception, handle customer enquiries, and help ensure visitors have a positive experience.

The role requires confident communication with a diverse customer base, with evening and weekend shifts included. Previous customer service experience is desirable.

Qualifications

• Experience in customer service is desirable.
• Ability to communicate with a wide range of customers, including evenings and weekends.

Responsibilities

• Provide welcoming and efficient reception service at Stirchley Sports and Leisure Centre.
• Assist customers with enquiries and direct them as needed.
• Ensure a positive customer experience and smooth service delivery.
• Work evenings and weekends as required.

Skills

Customer service

Communication

Flexibility

Job description

We are looking for a motivated and customer-focused individual to join our Leisure Services team at Telford & Wrekin Council. Based at Stirchley Sports and Leisure Centre, you will be responsible for providing a welcoming and efficient reception service, assisting customers with enquiries and ensuring they receive a positive experience.

This is a busy and varied role, and you will need to be confident communicating with a wide range of customers. The role will include evening and weekend working. Previous experience in a customer service environment is desirable.

Join Team Telford - Where People Make the Difference We're proud to be the LGC Local Authority of the Year 2025 - and it's all thanks to our incredible people. At Telford & Wrekin Council, we don't just deliver services - we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support, A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities. A culture that celebrates diversity and champions inclusion.

If you're passionate about making a difference, we'd love to hear from you.