Leisure Receptionist

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Leisure Receptionist who embodies a friendly personality and a passion for customer service. This role is crucial in creating memorable experiences for members and guests, setting the tone for their visit. You'll be the first point of contact, responsible for greeting arrivals, managing inquiries, and ensuring member satisfaction. With a supportive work environment and a commitment to employee well-being, this position offers opportunities for growth and development within a vibrant team. Join us and be a Creator of Happiness in our lively spaces!

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Employee Assistance Programme

Company Pension scheme

Life Insurance

Guaranteed day off on your birthday

Qualifications

• Natural ability to interact with diverse people.
• Passion for leisure, fitness, and customer service.

Responsibilities

• Greet members and guests, ensuring a warm welcome.
• Handle bookings and resolve queries effectively.

Skills

Customer Service

Interpersonal Skills

Sales Techniques

Problem Solving

Job description

Job Title: Leisure Receptionist

Our Leisure Receptionist gives the very first impression of our Village experience. Your greeting sets the standard for the service our members and guests will receive. Let's make it memorable!

With a friendly personality and a 'can do' attitude, you'll greet members and guests on arrival and be the first point of contact by phone. You'll ensure top-notch customer service, meet members' needs, and handle inquiries effectively.

You love to chat and understand what makes a great customer experience, so you'll get to know our members and help them enjoy all that Village life offers.

Daily responsibilities include meeting and greeting members, taking bookings, resolving queries, and maintaining member satisfaction.

You're not just a receptionist—you are a Creator of Happiness!

About Us

At Village Hotel Club, we embrace personality, individuality, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Benefits

• Complimentary Health and Wellness Membership for you and a family member/friend worth £1,500/year
• Discounts on overnight stays starting from £35, including breakfast
• Friends and Family discounted stays from £49 with breakfast
• 50% discount on Food and Drink at Village Hotel Pub & Grill
• 30% discount at Village Hotel Starbucks stores
• Excellent training and development programs, including Rising Stars and Talent Academy
• Mobile Gaming training platform for diverse learning experiences
• Discounts and cashback on High Street Brands and Supermarkets
• Well-being and healthcare benefits, including mental health support and days off
• Financial wellbeing support via Wagestream
• Employee Assistance Programme for support and counseling
• Supportive, inclusive work environment with team events
• Reward and recognition schemes, anniversary rewards
• Electric car salary sacrifice scheme
• Guaranteed day off on your birthday
• Discounted Health Cash plan and Sick pay Insurance
• Big People Days to celebrate employees and communities
• Enhanced maternity and paternity benefits
• Company Pension scheme
• Life Insurance

What We Need from You

• Natural ability to interact with diverse people, using effective selling techniques and a service-oriented approach
• Passion for leisure, fitness, and customer service
• Ability to understand and tailor services to individual member needs
• Drive to achieve and exceed targets
• Team mentality and strong interdepartmental relationships

Note: All offers are subject to a successful DBS check.

Join us and work, grow, and play the Village Way!