Leisure Operations Team Leader - Bracknell

Village Hotels; Bracknell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Bracknell is seeking a Leisure Operations Team Leader to ensure exceptional customer service and excellent management of fitness facilities. The ideal candidate will have a passion for leisure and fitness, with experience in operations. Responsibilities include leading a team, managing poolside activities, and coaching gym members. Attractive benefits include health memberships, discounts, and flexible working hours.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays and food at Village Hotels

Excellent training and development programs

Well-being and healthcare benefits

Flexible working hours

Qualifications

• Experience in leisure operations with a focus on customer excellence.
• Ability to lead and develop a team in a fast-paced environment.
• Organized and able to manage multiple responsibilities.

Responsibilities

• Lead and motivate the team for high customer experience.
• Ensure efficient operations in poolside and gym coaching.
• Collaborate with the Leisure Club Manager for smooth daily operations.

Skills

Passion for leisure and fitness

Knowledge of leisure operations

Attention to detail

Motivational leadership

Job description

Overview

Leisure Operations Team Leader - Bracknell. Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine. It's your job to keep both our members happy through efficient processes and a dedication to customer excellence, while leading a team of fitness-minded staff to get the best from the people around you. A natural leader, you’ll understand what makes a workplace great and motivate your teams to push boundaries through excellent customer service, seamless operations and a passion for fitness. You are super organised and able to multi-task to cover key areas from managing the poolside to coaching members on the gym floor.

Responsibilities

• Lead and motivate a team to deliver high standards of customer experience and fitness facility operations.
• Ensure efficient club operations, including poolside management and gym floor coaching.
• Collaborate with the Leisure Club Manager to maintain smooth day-to-day running of the clubs.

Qualifications

• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure the highest levels of member experience are consistently delivered
• Motivational and passionate about developing others
• You have a passion for helping others perform to their maximum potential, whether that's a member working to smash their goals or a team member pursuing a solid career in the fast-paced fitness industry.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels (starting from 35) with options for colleagues and friends, including breakfast.
• Friends and Family discounted stays from 49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• A modern training approach across multiple hotel areas, including Mobile Gaming training platform.
• Discounts and cashback offers on many High Street brands and supermarkets.
• Well-being and healthcare benefits and monthly well-being programmes to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to an Employee Assistance Programme with support and counselling.
• Flexible working hours and a fun, supportive and inclusive work environment with regular team events.
• Reward and recognition schemes and anniversary rewards for service milestones.
• Electric car salary sacrifice scheme and birthday off guaranteed.
• Discounted Health Cash Plan and Sick Pay Insurance.
• Big People Days to celebrate, reward and recognise employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.

Note: This description reflects the responsibilities and benefits as provided by Village Hotel Club for the Leisure Operations Team Leader role.