Leisure Operations Team Leader - Bournemouth

Village Hotels; Christchurch; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hotel stays discount

Food & drink discount

Wagestream benefits

Birthday off guaranteed

Job summary

Village Hotels is seeking a proactive Leisure Team Leader to run shifts on the gym and pool floor, coaching Leisure Assistants and ensuring the club looks immaculate. You’ll handle guest concerns on the spot and maintain high standards to protect our brand.

We value attitude, emotional intelligence, and genuine leadership. You’ll have autonomy, training and development opportunities to grow into management roles within our villages.

Qualifications

• Previous experience in a fast-paced leisure environment is essential.
• Attitude, emotional intelligence and natural leadership matter more than you think.

Responsibilities

• The Floor Leadership: Running the shift as the visible leader on the gym and pool floor.
• The Guest Experience: Handling member complaints and solving problems on the spot to protect the club's reputation.
• The Team Development: Coaching the crew, assisting with rotas, training and inductions.
• The Operational Standards: Enforcing health and safety rules, managing cleanliness, and prep for each shift.

Skills

Leadership

Guest service

Coaching

Team motivation

Job description

As our Leisure Team Leader, you are the operational anchor on the floor. You will assist the management team in running the daily shifts, coaching our Leisure Assistants, and ensuring the club looks immaculate. When the managers are out of the building, you are the one making the decisions, solving problems, and keeping our members happy. Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

• We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You Will Actually Be Doing

We do not just need someone to hand out towels. We need a visible, hands on leader. We trust you to handle:

• The Floor Leadership: Running the shift. You will be the visible leader on the gym and pool floor, making sure operational standards are flawless and keeping the team motivated and smiling.
• The Guest Experience: Taking the heat. You will step in to handle member complaints and solve practical problems on the spot, ensuring the club's reputation stays top tier even when the managers are away.
• The Team Development: Coaching the crew. You will assist with daily rotas, training, and inductions, using your experience to help your team members develop their own skills and careers.
• The Operational Standards: Protecting the brand. You will enforce strict health and safety rules, manage cleanliness, and ensure the club is perfectly prepared for every single shift.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to run your shifts, solve practical problems, and own the floor. We Empower & Elevate our people. If you want Room to Grow, we provide excellent training and development to help you step up to a management role.

Previous experience working in a fast paced leisure environment is essential, but your attitude, emotional intelligence, and natural leadership matter much more to us. If you are a proactive team player who loves helping others succeed and wants to take your first step into management, we will give you all the support and training you need. Because it really does take a Village.

• Hotel Stays: Discounted stays from 35 based on two sharing, plus a Holiday Purchase scheme.
• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.