Leisure Operations Team Leader

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Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine.

It’s your job to keep both our members happy through efficient processes and a dedication to customer excellence. Plus, collaborate with our team of fitness enthusiasts to ensure you’re getting the best out of the people around you.

A natural leader, you’ll understand what makes a workplace great and motivate your teams to excel through excellent customer service, seamless operations, and a passion for fitness.

You’re highly organized, capable of multi-tasking to ensure all key areas are managed effectively, from overseeing the poolside to coaching members on the gym floor.

You have a passion for helping others perform at their best, whether that’s a member aiming to smash their goals or a team member eager to build a career in the fast-paced fitness industry. They’ve got your back, and so do we.

And we’ve got yours. Ready?

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Join us, and we can offer you benefits* such as…

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Access to an exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street brands.
• A range of well-being and healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.
• A fun, supportive, and inclusive work environment with development opportunities.
• Regular team events with our BIG People days monthly.
• Excellent reward and recognition incentive schemes.
• Monthly well-being programs to support your mental health.
• Anniversary rewards for key milestones of service.
• Birthday day off.
• Electric car salary sacrifice scheme.
• *Terms and conditions apply based on your contract.

But what we need from you -

• Own it
• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure the highest levels of member experience are maintained
• Motivational and passionate about developing others

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!