Leisure Operations Manager -(Brand Standards & Member Experience) New Opening

Village Hotels; Sheffield; Presencial; GBP 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leisure membership benefits

Hotel stays at discount

Food & drink discount

Wellbeing & perks

Birthday day off

Descripción de la vacante

Village Hotels is seeking an energetic Leisure Operations Manager to own the front-of-house experience and drive member engagement. You’ll lead the team, host vibrant member events, and push retail sales while ensuring every guest receives a premium Village welcome.

We value attitude, emotional intelligence, and warmth—previous leisure or retail management helps, but your ability to foster community and deliver exceptional service matters most.

Formación

• Experience in leisure or retail management is advantageous but attitude and warmth matter most.
• Strong customer service and people management skills are essential.
• Ability to drive member engagement and front-of-house excellence.

Responsabilidades

• Lead the Front of House team to ensure a consistently excellent welcome and first/last impression.
• Own the member community and events, driving engagement and handling inquiries on the spot.
• Oversee Leisure Retail, ensuring displays are appealing, stock moves, and upselling opportunities are maximised.
• Audit and enforce brand standards across the club to maintain a premium environment.

Descripción del empleo

New Opening! - Start Date - 1/10/26

The Role Outline: Your Shift at a Glance

As our Leisure Operations Manager for Brand Standards and Member Experience, you are the heartbeat of the club's community. While others focus on the gym floor or the pool, you own the front of house. You will drive member engagement, host vibrant events, push our retail sales, and ensure every single person walking through the doors gets a flawless Village welcome.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous leisure or retail management experience is great, but your attitude, emotional intelligence, and natural warmth matter much more to us. If you have a passion for building a community and the organisational skills to manage a fast paced front desk, we will give you all the support you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You Will Actually Be Doing

We do not just need a friendly face. We need a commercial leader who knows how to build loyalty. We trust you to handle:

• The Front of House: Owning the welcome. You will lead, coach, and motivate the Front of House team to ensure the first and last impression of the club is consistently electric.
• The Member Community: Driving the vibe. You will take total ownership of member events and engagement, turning a standard gym membership into a genuine community, while handling member enquiries and resolving issues on the spot.
• The Retail Hustle: Maximising the spend. You will take charge of our Leisure Retail offering, ensuring the displays are perfect, the stock is moving, and the team is confident in upselling.
• The Brand Standards: Protecting the reputation. You will relentlessly audit and enforce our operational brand standards across the club so the environment always feels premium.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your team, solve practical problems, and own the member journey. We Empower & Elevate our people. If you want Room to Grow, we provide excellent training and development to help you step up in your leisure management career.

Selling Our Benefits

• Health & Wellbeing: Complimentary full leisure club membership for you and a friend (worth £1,500 annually), a monthly well-being programme, and an Employee Assistance Programme.
• Hotel Stays: Discounted stays from £35 based on two sharing, plus a Holiday Purchase scheme.
• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.

Think You Have Got the Right Energy?

We are not looking for perfect CVs, we are looking for infectious enthusiasm and brilliant customer service skills. If you understand what makes a leisure community thrive and know how to motivate a front of house team, we want to hear from you.

Bring your personality, your drive, and your ambition.