Leisure Operations Manager

Village Hotels; West of England; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness membership

Hotel stays discount

Food & Drink discount

Salary drawdown options

Flexible working hours

Job summary

Village Hotels in the United Kingdom is seeking a proactive Leisure Operations Manager to lead the Leisure Club, ensuring daily standards, cleanliness, and a superb member experience. You will manage Team Leaders, Group Fitness instructors, and gym staff, owning the floor operations and guest satisfaction with a strong emphasis on safety and brand integrity.

The role emphasizes visible leadership, coaching, and mentoring, with a focus on running a fast-paced health club and delivering

Qualifications

• Previous leisure management experience is essential.
• Attitude, resilience and energy matter more than CV.
• Obsessed with high standards, motivational, and love fast-paced health club operations.

Responsibilities

• The Daily Operation: ensure club is spotless, prepared, and safe, with hygiene and safety treated as a religion.
• The People Leadership: lead Team Leaders and Group Fitness instructors, manage rotas and inductions, coach for excellent service and fun.
• The Member Experience: be the face of the floor, handle complaints politely and swiftly, turn members into loyal fans.
• The Commercial Reality: work with Leisure Club Manager to control costs, drive profitability and hit revenue targets.

Job description

The Role Outline: Your Week at a Glance

As our Leisure Operations Manager, you are the operational anchor of the Leisure Club. While the sales team focuses on bringing people in, your job is to ensure the product they bought is actually phenomenal. You will lead the Team Leaders, the Group Fitness crew, and the gym floor staff, taking total ownership of the daily standards, the cleanliness, and the member experience.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous leisure management experience is essential, but your attitude, resilience, and energy matter much more to us. If you are obsessed with high standards, naturally motivational, and love the reality of running a fast paced health club, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through three simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Remit: What You Will Actually Be Doing

We do not need a desk manager. We need a visible, proactive leader who knows exactly what is happening on the gym floor and in the pool area. We trust you to handle:

• The Daily Operation: Protecting the brand. You will ensure the club is always prepared, spotlessly clean, and operating safely. You will treat health, safety, and hygiene like an absolute religion.
• The People Leadership: Managing the talent. You will lead the Team Leaders and Group Fitness instructors, managing the rotas, running the inductions, and coaching your team to deliver brilliant service without losing their sense of fun.
• The Member Experience: Being the face of the floor. You will step in to handle complaints politely and swiftly, turning frustrated members into loyal fans, and making sure everyone on your team knows exactly how to deliver a memorable experience.
• The Commercial Reality: Owning the numbers. You will work closely with the Leisure Club Manager to control costs, drive profitability, and hit your revenue targets, treating the business exactly like it is your own.

How We Succeed Together

We do not micromanage our leaders. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to drive your operational strategy, solve practical problems, and own your department. We Empower & Elevate our people. If you want Room to Grow, we provide excellent training and development to help you step up in your commercial career.

Selling Our Benefits

• Health & Wellbeing: Complimentary Health and Wellness Membership at your home Club for you and a friend (worth £1,500 a year), up to two mental health days, a discounted Health Cash plan, and an Employee Assistance Programme.
• Hotel Stays: Discounted overnight stays from £35, plus Friends and Family rates from £49 including breakfast.
• Food & Drink: 50% discount on Food and Drink purchased on or off shift at the Pub & Grill, plus 30% off at our Starbucks stores.
• Financial & Extras: Salary drawdown via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, enhanced maternity and paternity pay, and your birthday off guaranteed.
• Development & Culture: Flexible working hours, regular team events, BIG People Days to celebrate our teams, and Anniversary rewards for key milestones.

Think You Have Got the Right Energy?

We are not looking for perfect CVs, we are looking for natural operational leaders with a bag of personality. If you have an infectious enthusiasm, an eagle eye for detail, and a genuine passion for developing people and driving standards, we want to hear from you.

Bring your personality, your drive, and your ambition.