Leisure Operations Manager

Village Hotels; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Village Hotels is seeking a Leisure Club Manager to lead and enhance member experiences in a vibrant fitness environment. The ideal candidate will have a passion for fitness, exceptional leadership skills, and a commitment to customer excellence. Join a fun and inclusive team that values personal development and offers a range of benefits.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training and development programs

Well-being and healthcare benefits

Flexible working hours

Electric car salary sacrifice scheme

Discounted health cash plans

Enhanced maternity and paternity benefits

Qualifications

• Passion for leisure and fitness.
• Expert knowledge of leisure operations.
• Motivational and passionate about developing your team.

Responsibilities

• Oversee club operations and ensure member satisfaction.
• Motivate teams to deliver excellent customer service.
• Manage key areas including poolside and gym floor.

Skills

Leadership

Customer Service

Organizational Skills

Attention to Detail

Job description

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine.

It’s your job to keep both our members happy through efficient processes and a dedication to customer excellence. Plus, you’ll work with our team of fitness enthusiasts to ensure you’re getting the best out of those around you.

A natural leader, you’ll understand what makes a workplace great and motivate your teams to push boundaries through excellent customer service, seamless operations, and a passion for all things fitness.

You’re super organized, so you’ll have no problem multi-tasking to ensure all key areas are managed, from overseeing the poolside to coaching members on the gym floor.

You have a passion for helping others perform to their maximum potential, whether that’s a member eager to smash their goals or a team member keen to build a career in the fast-paced fitness industry. They’ve got your back, and we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Join us, and we offer benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development, including Rising Stars and Talent Academy programmes.
• Innovative training using our Mobile Gaming platform across various hotel areas.
• Discounts and cashback offers on many High Street brands and supermarkets.
• Well-being and healthcare benefits, including monthly well-being programmes to support mental health.
• Mental health first aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.

  A fun, supportive, and inclusive work environment with regular team events, recognition schemes, anniversary rewards, and more.

  Additional benefits include an electric car salary sacrifice scheme, your birthday off, discounted health cash plans, enhanced maternity and paternity benefits, company pension, life insurance, and more. T&Cs apply based on your contract.

  But what we need from you…

  • Own it!
  • A passion for leisure and fitness.
  • Expert knowledge of leisure operations.
  • Attention to detail and a drive to ensure the highest levels of member experience.
  • Motivational and passionate about developing and nurturing your team.

  Please note - All offers are subject to a successful DBS check in this role.

  Come and be part of something new & something special - Work, Grow & Play the Village Way!