Leisure Operations Assistant

Swim Sports Company Ltd; Sunderland; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Guaranteed hours

Job summary

We Are Swim is seeking friendly Operations Assistants to join our award‑winning team. In this role you will support at the venues, ensuring a first‑class, clean, warm and safe experience for every visit, while upholding our high standards of hygiene, safety and customer service.

You will greet families, chat with parents and swimmers, assist with site operations, and help with setup and break down of lesson areas. Training will be provided and opportunities to work across multiple venues exist.

Qualifications

• Friendly attitude and willingness to learn.
• Commitment to high teaching and safety standards.

Responsibilities

• Provide outstanding customer care, welcoming families and engaging with parents and swimmers.
• Maintain the highest standard of hygiene and cleanliness at site.
• Communicate confidently with customers and resolve queries on-site.
• Be a brand ambassador with a clear passion for our aims and values.
• Support attendees with first aid when required.
• Provide poolside supervision during lessons.
• Assist with setup and breakdown of lesson areas and coordinate with the team to maintain high standards.
• Attend training and team meetings to stay current and improve.

Skills

Communication

Customer service

Reliability

Flexibility

Education

Water rescue qualification

First Aid certification

Job description

About us

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best‑class lessons for children aged 0–11, helping to keep community pools open and thriving.

We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

We’re looking for engaging, inspiring individuals to join our award‑winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first‑class; clean, warm and safe experience for the entirety of every visit.
You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first‑class experience.

What You’ll Do

• Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
• Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
• Communicate confidently with existing and new customers, always delivering on‑site resolution to their queries and needs
• Be a pioneer for the brand with a clear passion for its aims and values
• Support all attendees at site with efficient and effective first aid response in appropriate situations
• Provide poolside supervisory duties during the operating of lessons
• Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery
• Attend training and team meetings to stay current and continuously improve.
• If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.

About you

• A friendly, engaging personality with great communication skills.
• Passion for swimming, sport and inspiring young people.
• Friendly, confident communicator who connects easily with children and parents.
• Strong focus on quality, safety, and consistency in every customer visit.
• Positive attitude, reliability, and genuine care for every swimmer’s journey.
• Flexibility to work evenings and weekends.
• Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth

Qualifications & Experience

Essential:

• A positive attitude and willingness to learn.
• Commitment to high teaching and safety standards.

Desirable:

• Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ)
• First Aids Qualifications and/or experience
• Experience working with children in a leisure environment.

Full training and qualifications can be provided for the right people; we recruit on character and potential.

Why Join Us

• Competitive pay and guaranteed hours.
• Supportive, values driven environment.
• Access to ongoing training and development from industry leaders.

Be part of a business founded by Olympians with standards, passion, and purpose at its heart.