Leisure Facilities Manager — Lead Teams & Community Impact

Serco; Oxford; Presencial; GBP 30 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free gym membership for you and family

DBS checks and safeguarding training

Employee wellbeing program & discounts

Resumo da oferta

Serco, recruiting on behalf of Leisure Solutions Community Trust (LSCT), seeks a Facilities Manager for a busy Oxford leisure facility. You will lead daily operations, drive safety standards, and deliver exceptional customer experiences in a welcoming environment.

You will manage Duty Managers, use data to guide improvements, and collaborate with the General Manager to support growth. DBS-required role, with strong emphasis on community health and wellbeing.

Qualificações

• Experience in facilities management or similar operational leadership role.
• Ability to lead, motivate and develop teams while fostering a positive workplace culture.
• Strong communication skills with colleagues, customers and stakeholders.
• Comfort using operational data to inform decisions and implement improvements.
• Commitment to delivering excellent customer experiences and community impact.
• Ice rink experience or willingness to learn ice-skating context is desirable; First Aid training or willingness to obtain.

Responsabilidades

• Lead the safe, effective and efficient operation of the facility, ensuring health, safety and environmental compliance.
• Support the General Manager in delivering operational plans and growth.
• Coach and develop Duty Managers and leaders to enable staff to grow and perform.
• Drive excellent customer service and build trust with customers and community.
• Use performance data and KPIs to identify opportunities for improvement and innovation.
• Oversee facility readiness, keyholder duties and emergency response support when needed.

Conhecimentos

Facilities management

Team leadership

Communication

Data-driven decisions

Customer service

First Aid

Descrição da oferta de emprego

Serco, recruiting on behalf of Leisure Solutions Community Trust (LSCT), seeks a Facilities Manager for a busy Oxford leisure facility. You will lead daily operations, drive safety standards, and deliver exceptional customer experiences in a welcoming environment.

You will manage Duty Managers, use data to guide improvements, and collaborate with the General Manager to support growth. DBS-required role, with strong emphasis on community health and wellbeing.