Leisure Customer Service Manager

Flow Sports Personnel Ltd; Swanley; On-site; GBP 26,000 - 36,000; Full time

Job summary

Flow Sports Personnel Ltd. in Swanley seeks a Customer Service Manager to lead a leisure centre team and deliver exceptional service to members and visitors.

You will oversee reception, coordinate enquiries across channels, and drive memberships, ensuring a welcoming, safe, and efficient environment at the centre.

Qualifications

• No formal qualifications required.
• Excellent communication skills.
• Friendly, welcoming attitude.

Responsibilities

• Manage a team to deliver outstanding customer service and promote memberships and activities.
• Oversee handling of enquiries across channels, ensuring friendly, professional interactions.
• Maintain a clean and organised reception and office area.
• Ensure the security of customer data and the integrity of financial transactions.
• Create a safe environment prioritising health and safety.
• Commit to ongoing training to stay informed and skilled.
• Provide flexibility to support business operations and centre success.

Skills

Excellent communication

Job description

Are you passionate about delivering exceptional customer service and creating memorable experiences? A dynamic role awaits as a Customer Service Manager at our clients leading leisure centre facility in Swanley, where your skills will shine and your career will flourish.

Imagine leading a team dedicated to providing a brilliant first impression and ensuring every customer feels valued. As the face of the centre, your warm welcome and efficient service will boost member engagement and encourage repeat visits, making a real impact on the community.

Responsibilities

• Manage a team to deliver outstanding customer service and promote memberships and activities.
• Oversee handling of enquiries across various channels, ensuring each interaction is friendly and professional.
• Maintain a clean and organised reception and office area.
• Ensure the security of customer data and the integrity of financial transactions.
• Create a safe environment for customers and colleagues, prioritising health and safety.
• Commit to ongoing training to stay informed and skilled.
• Provide flexibility and support business operations to contribute to the overall success of the centre.

Qualifications

• No formal qualifications required.
• Excellent communication skills.
• Friendly, welcoming attitude.

This role offers the chance to develop your leadership abilities and make a tangible difference in a vibrant, active community.

Take the next step in your career and join a team that values dedication, enthusiasm, and a commitment to excellence. Apply now to become a Customer Service Manager and be part of a supportive environment where your contributions are recognised and rewarded.