Leisure Club Receptionist

Cairn Group; Forty Green; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Forty Green is seeking a Leisure Receptionist to create memorable guest experiences and manage memberships. You will provide a warm welcome, handle transactions, and support guests with their inquiries. Ideal candidates will have strong communication and customer relation skills. The role offers various benefits and opportunities for career growth.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Exclusive spa discounts

Retail and cinema discounts

Career development programs

Superstar Awards

Long-Service Awards

Recommend a Friend bonus

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Ability to handle various communication methods.
• Experience in customer relations to ensure seamless experiences.
• Capability to stay calm under pressure and adapt strategies.

Responsibilities

• Handle transactions and ensure a welcoming atmosphere for guests.
• Manage memberships, new enrollments, payments, and renewals.
• Serve as the first point of contact for inquiries.

Skills

Strong communication skills

Customer relation skills

Flexible and adaptable

High attention to detail

Passion for the industry

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the role…

The moment a guest steps into one of our venues, they walk into a genuinely memorable experience. As a Leisure Receptionist, you’ll not only be the person they rely on to handle transactions and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel welcome and visit time and time again.

You’ll offer a warm professional welcome to members, hotel guests and all visitors alike. You’ll ensure that all access is accurately tracked, and help keep on top of memberships, new enrolments, payments, and renewals as well as being the first point of call for all enquiries, questions and queries.

About you…

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time
• Have a passion for the industry

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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