Leisure Club Operations Manager

Village Hotels; Knowsley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading leisure club organization in England seeks a dedicated team leader to ensure an excellent member experience. You will lead fitness-focused teams, promote operational excellence, and foster a customer-centric culture. Passion for fitness and strong organizational skills are essential. Join our inclusive environment where you can thrive and grow.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Food and Drink discounts

Well-being programs

Flexible working hours

Qualifications

• Passion for leisure and fitness, with expert knowledge of leisure operations.
• Ability to multi-task and prioritize effectively.
• Attention to detail and dedication to member experience.

Responsibilities

• Own the role with accountability for delivering excellent member experience.
• Provide leadership to the leisure teams.
• Ensure high standards in operations like poolside and gym floor coaching.
• Collaborate with the Leisure Club Manager.

Skills

Knowledge of leisure operations

Strong organizational skills

Excellent communication skills

Customer service focus

Ability to motivate teams

Job description

Overview

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine. It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. You’ll lead a team of fitness-focused colleagues to ensure you’re getting the very best out of the people around you. You’re a natural leader who understands what makes a workplace great and can motivate your teams to push boundaries through excellent customer service, seamless operations and a passion for all things fitness. You’ll be super organised, capable of multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that’s a member aiming to smash their goals or a team member carving out a solid career in the fast-paced fitness industry. They’ve got your back. And we’ve got yours.

What we offer

Village Hotel Club offers a friendly, inclusive environment focused on personality, individualism and fun. We create lively, modern spaces for guests to work, eat, relax, play and exercise across our hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon. We rely on you to deliver service that puts us head and shoulders above the competition.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, with stays from £35 with a friend and breakfast included.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• A varied training approach across multiple hotel areas, including a Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees.
• Mental health support including Mental Health first aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition schemes and anniversary rewards for service milestones.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash Plan and Sick Pay Insurance.
• A host of People Days to celebrate, reward and recognise employees and their communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.
• T&C’s apply based on your contract.

Responsibilities

• Own the role with accountability for delivering excellent member experience.
• Provide leadership to the leisure teams, modelling and fostering a customer-focused culture.
• Ensure high standards of operations across areas including poolside and gym floor coaching.
• Collaborate with the Leisure Club Manager to drive efficient processes and service excellence.

Qualifications

• A passion for leisure and fitness with expert knowledge of leisure operations.
• Strong organizational skills with the ability to multi-task and prioritize effectively.
• Motivational and committed to developing and nurturing your team.
• Attention to detail and a drive to deliver the highest levels of member experience.
• Excellent communication and customer service skills.

Please note – All offers are subject to a successful DBS check in this role.

Come and be part of something new and special — Work, Grow & Play the Village Way!