Leisure Club Manager - Filton

Village Hotels; Gloucester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Village Hotels is seeking a high-energy Leisure Club Manager to take ownership of a massive leisure operation. You will lead the Leisure Team Leaders and Sales Teams, drive a proactive sales culture, and deliver exceptional commercial standards to members.

reporting directly to the General Manager, you will ensure revenue targets, EBITDA, guest satisfaction, and governance compliance are achieved while fostering internal promotion and a strong development culture within the team.

Responsibilities

• Lead on site sales by driving upsell and delivering the sales plan within budget.
• Control costs proactively to deliver profit conversion and robust forecasts.
• Design and implement a local strategy to engage the department and monitor delivery.
• Champion brand standards and deliver exceptional hospitality and service.

Job description

Running a high volume leisure club is about much more than keeping the gym floor tidy. You will take overall responsibility for all leisure activities, ensuring the smooth running of the club operations in terms of both sales and membership retention. This role is all about driving quality and value that ensures amazing hospitality, leading by example, and challenging your team to deliver and celebrate results. You will deliver the group strategy in order to deliver serious commercial returns. Why Village? At Village, we are all about personality, genuine connections, and creating great experiences for our members. We back our teams to take ownership, learn new skills, and grow their careers. We need a commercial powerhouse. If you are a lateral thinker who loves driving a proactive sales culture, networking in the local community, and building a brilliant team, we will give you the platform to thrive.

How the Village Thrives

We live our culture through our actions:

• We Can & We Do: We show up to make a genuine difference. You will design a local strategy to engage the department and monitor progress on the delivery of the strategy operationally. You will flex the payroll cost so it is always in line with revenue.
• We Will: Treat each other with respect and dignity. No ego, no drama. You will network the local community and partner initiatives in order to maximise the brand recognition amongst local residents and businesses. You will also ensure data is captured and recorded through all appropriate departments.
• We Care: We care about our impact on members and each other. You will share experience and personal passion to lead a strong development culture, ensuring training is consistently given high priority to achieve a ready pipeline of quality internal candidates., As our Leisure Club Manager, you are the absolute leader of the club, reporting directly to the General Manager. We trust you to handle:
• Commercial Hustle: You will drive on site sales by ensuring up selling is happening in the department and ensure the sales plan is delivering revenue as per budget. You will control costs proactively to deliver profit conversion and submit accurate and robust forecasts.
• Inspirational Leadership: You will create, drive and achieve engagement in the team so employees are motivated to deliver amazing hospitality. We want to see a culture where the majority of managers are internally promoted.
• Brand Excellence: You will be a hands on leader who constantly champions brand standards, influencing the team to deliver amazing hospitality whilst driving results. You will create an intensity around excellence and service that drives performance of the department.
• Governance & Safety: You will comply with accounting processes as per the internal audit. You will take reasonable steps to identify and where possible rectify risk and comply with all health and safety legislation. You will also ensure appropriate stock control processes are in place.

How We Measure Success

We do not micromanage, but we do expect results. You will be measured on your ability to:

• Achieve budgeted Revenue and budgeted EBITDA.
• Achieve targeted guest rate/revinate score.
• Achieve targeted CMI audit score and internal audit score.

Think You Have the Right Energy?

If you are a high performing leader ready to take complete ownership of a massive leisure operation, inspire a team of Leisure Team Leaders and Sales Teams, and deliver incredible commercial standards, we want to hear from you.