Leisure Club Manager

TN United Kingdom; Forty Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and ambitious family-owned business that values growth and teamwork. As a leader in our Leisure Club, you'll oversee operations, develop your team, and ensure the highest standards of customer care. This role offers a unique opportunity to make a meaningful impact on guest satisfaction while enjoying a range of perks, including discounted hotel stays and development opportunities. If you have a passion for hospitality and a commitment to excellence, we want to hear from you!

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Development Opportunities

Monthly Awards

Long-service Awards

Employee Assistance Programme

Pension Scheme

Incentive Programmes

Qualifications

• Experience leading a team in a leisure environment.
• Strong communication skills and customer care focus.

Responsibilities

• Oversee operations within the Leisure Club and lead the team.
• Drive membership enrollments and ensure client satisfaction.

Skills

Team Leadership

Customer Care

Communication Skills

Health & Safety Awareness

Education

Experience in Leisure Environment

Job description

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Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

You will be responsible for all operations within the Leisure Club as well as leading, training and developing the team. You will be aware of the Health & Safety requirements and considerations within Leisure to ensure we follow the highest of standards. The role will also be responsible for driving membership enrollments and satisfaction of all our internal and external clients. You will also play a part in creating the annual budget for the department and work towards ensuring this is achieved with the team, as well as review the class schedule and ensure this continues to meet the needs of our clients.

About you…

The successful candidate will have previous experience leading a team, ideally within a leisure environment, with an outgoing personality, excellent communication skills and excellent command of the English language.
You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be effective in leading a team.

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.